Kristin Walker
Cookeville ,GA
Summary
Dynamic Customer Service Manager with a proven track record at Averitt Express, excelling in complaint resolution and team leadership. Skilled in Microsoft Office and fostering customer relationships, I enhanced service standards and improved operational efficiency, ensuring a positive experience for clients and staff alike. Committed to continuous improvement and effective communication.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Averitt Express
House Keeping
Self Employed
09.2023 - Current
- Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.
- Managed housekeeping, supplies and operational reporting for Type facility.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Maximized efficiency through careful organization of housekeeping carts and proper utilization of supplies.
- Maintained a clean, safe, and organized living environment with consistent housekeeping tasks.
911 Telecommunicator
Putnam County Emergency Services
10.2017 - 08.2023
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
Lead Daycare Teacher
Lighthouse Learning Academy
09.2012 - 09.2016
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
- .Adapted teaching methods to accommodate diverse learning styles while maintaining consistent academic standards throughout the classroom.
Store Manager
Southern Traditions
06.2011 - 08.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Performance Learning Academy
Cookeville, TN05.2011
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Relationship building
- MS office
- Quality assurance
- Handling escalations
- Issue resolution
- Call center management
- Account management
- Staff training
- Positive and constructive feedback
- Schedule management
- Deadline oriented
- Product knowledge
- Training and coaching
Timeline
House Keeping
Self Employed
09.2023 - Current
911 Telecommunicator
Putnam County Emergency Services
10.2017 - 08.2023
Lead Daycare Teacher
Lighthouse Learning Academy
09.2012 - 09.2016
Store Manager
Southern Traditions
06.2011 - 08.2012
Customer Service Manager
Averitt Express
High School Diploma -
Performance Learning Academy
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