Kristin Waltman
Raleigh,NC
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
25
25
years of professional experience
Work History
Vice President Clinical Operations
Patheous Health
05.2023 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs by 25%.
- Increased company growth through collaboration with sales, clinical, and operations departments.
- Established and maintained strong relationships with customers and strategic partners.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Directed technological improvements through the implementation of an electronic health record system and logistic scheduling software.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
Chief Operating Officer
Carolina Speech Pathology, LLC
01.2013 - 04.2023
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of diagnostic imaging services.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions, including scaling the company during the COVID pandemic.
- Promoted a positive corporate culture by implementing employee engagement programs recognizing achievement and fostering team collaboration, with staff turnover rates well below industry norms.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Established key performance indicators for each department to effectively track progress towards organizational goals.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Played a critical role in acquisition activities, including due diligence processes, integration planning, and execution efforts to ensure seamless transitions.
- Championed adoption of customer relationship management (CRM) software, enhancing sales team efficiency and customer engagement.
- Elevated brand reputation, leading comprehensive rebranding efforts that resonated with target audiences and differentiated the company in a competitive market.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility, meeting the owner's profitability goals eight consecutive years.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
- Founded a performance- and merit-based evaluation system to assess staff performance with employee satisfaction greater than 90%.
Director of Clinical Services
Carolina Speech Pathology, LLC
12.2008 - 12.2012
- Maintained up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Developed, implemented, revised, and evaluated policies and procedures.
- Implemented new policies and educated staff on changes.
Inpatient Clinical Lead
Wake Medical Center
06.2000 - 05.2007
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
- Developed strong interdisciplinary relationships to ensure a collaborative approach in patient management.
- Participated actively within departmental committees focused on enhancing clinical practice standards throughout the organization.
Education
MBA - Healthcare Administration
University of North Carolina Wilmington
Wilmington, NC12.2024
Master of Science - Speech and Hearing Sciences
University of North Carolina At Chapel Hill
Chapel Hill, NC05-1999
Bachelor of Arts - Communicative Disorders
West Chester University
West Chester, PA05-1997
Skills
- Policy and procedure development
- Operational leadership
- Procedure implementation
- Program oversight
- Schedule management
- Team leadership
- Decision-making
- Strategic planning
Certifications And Licensure
- American Speech and Hearing Association Clinical Certificate of Competence
- North Carolina State Licensed Speech-Language Pathologist
- Brain Injury Specialist
Timeline
Vice President Clinical Operations
Patheous Health
05.2023 - Current
Chief Operating Officer
Carolina Speech Pathology, LLC
01.2013 - 04.2023
Director of Clinical Services
Carolina Speech Pathology, LLC
12.2008 - 12.2012
Inpatient Clinical Lead
Wake Medical Center
06.2000 - 05.2007
MBA - Healthcare Administration
University of North Carolina Wilmington
Master of Science - Speech and Hearing Sciences
University of North Carolina At Chapel Hill
Bachelor of Arts - Communicative Disorders
West Chester University
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