Kristin Wargo
Grand Rapids
Summary
Team support staff with over 10 years of experience in healthcare administration. Proficient in managing patient records and coordinating intake procedures, resulting in high satisfaction rates. Skilled in electronic health records management and customer service, enhancing communication between staff and patients. Experienced in appointment scheduling and administrative support, driving operational efficiency in healthcare settings.
Overview
16
16
years of professional experience
Work History
Team Support Staff
Pine Rest Christian Mental Health Hospital
Grand Rapids
04.2022 - 08.2025
- Managed patient records using electronic health record systems with efficiency.
- Coordinated intake procedures for new patients upon facility arrival.
- Supported communication among staff, patients, and families during treatment processes.
- Answered and directed phone calls to ensure efficient communication.
- Resolved customer inquiries promptly to enhance satisfaction.
- Maintained a clean, safe environment adhering to hospital standards.
- Assisted in maintaining office equipment and inventory supplies, placing orders as needed.
- Sorted and distributed incoming faxes, letters, and emails for organizational effectiveness.
Receptioinist
Eye Plastic & Facial Cosmetic Surgery
Grand Rapids
06.2009 - 04.2022
- Managed multi-line phone system, efficiently routing calls to appropriate personnel.
- Maintained organized front desk and ensured adequate inventory of supplies.
- Assisted with data entry, ensuring accurate and updated client records.
- Provided administrative support by preparing documents and managing correspondence.
- Handled incoming mail distribution promptly to relevant departments.
- Greeted visitors, offering assistance and verifying identification for building access.
- Scheduled and confirmed appointments while managing a complex calendar for staff members.
- Delivered exceptional customer service through effective communication with clients.
Education
Pensacola Community College
Pensacola, FlGrand Rapids Community College
Grand Rapids, MISkills
- Electronic health records management
- Communication support
- Customer inquiry resolution
- Appointment scheduling
- Multi-line phone operation
- Team collaboration
- Time management
- Attention to detail
- Organizational skills
- Problem solving
Affiliations
- I enjoy going to Lake Superior for rock collecting
- I crochet and also quilt
- I really appreciate a good book
References
References available upon request.
Timeline
Team Support Staff
Pine Rest Christian Mental Health Hospital
04.2022 - 08.2025
Receptioinist
Eye Plastic & Facial Cosmetic Surgery
06.2009 - 04.2022
Pensacola Community College
Grand Rapids Community College