Kristin Wargo
Receptionist
Grand Rapids,,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Team Support Staff
Pine Rest Christian Mental Health Hospital
04.2022 - 08.2025
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated with patients regarding payments on outstanding accounts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Provided educational documents and pamphlets to patients.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Resolved customer complaints with diplomatic and courteous communication.
- Increased customer satisfaction by providing timely and empathetic support for inquiries and issues.
- Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
- Improved communication flow by efficiently managing inbound and outbound correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist Assistant
Eye Plastic & Facial Cosmetic Surgery
06.2009 - 03.2022
- Resolved customer problems and complaints.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Grand Rapids Community College
Grand Rapids, MIPensacola Community College
Pensacola, FLGrand Rapids Christian High School
Grand Rapids, MISkills
- Effective verbal communication
- Proficient in prioritizing tasks
- Office administration
- Effective problem resolution
- Inventory management
- Cleaning and Sterilizing
- Service excellence
- Advising Patents
- Strong focus on accuracy
- Cash management
- Mail sorting and distribution
- Insurance authorization
- Health information verification
- Appointment scheduling expertise
- HIPAA regulations knowledge
- Flexible in dynamic environments
Timeline
Team Support Staff
Pine Rest Christian Mental Health Hospital
04.2022 - 08.2025
Receptionist Assistant
Eye Plastic & Facial Cosmetic Surgery
06.2009 - 03.2022
Grand Rapids Community College
Pensacola Community College
Grand Rapids Christian High School
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