Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Process, Projects, and Training
The Cason Group
10.2022 - Current
Manage all internal staff process implementation, updates, and audits.
Manage all vendor relationships and systems.
Improve efficiency and effectiveness of performance and management of processes across departments.
Provide new employee training and on-going staff training for Financial Services team members.
Provide on-boarding training to new advisors/staff and on-going trainings on updated initiatives for existing advisors/staff.
Execute project implementation and maintain schedule and related documents for assigned projects.
Manager of Financial Services Operations
The Cason Group
06.2019 - 10.2022
Oversaw Case Management and L&C staff, provided career development counsel, conducted interviews with prospective hires.
Managed workload and staffing needs according to projected sales growth.
Resolved escalated issues and enhanced efficiency by analyzing and documenting precess and problems and developed solutions to create and enhance efficiencies.
Scheduled and conducted department meetings and staff assignments, training, PTO, and employee performance reviews.
Oversaw implementation and administration of department specific technology.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
Operations Manager - Process Developmen & Training at Veterinary Service Inc.Operations Manager - Process Developmen & Training at Veterinary Service Inc.
<ul><li>Assisted in the end-to-end recruitment process, including screening resumes, scheduling interviews, and coordinating with candidates</li><li>Managed employee records by updating personal information, maintaining attendance, and ensuring the accuracy of data</li><li>Assisted in the preparation of HR-related documents, such as offer letters, employment contracts, and termination notices</li><li>Helped with payroll processing by collecting and verifying employee attendance, leave records, and other relevant data</li><li>Coordinated with the training department to organize training sessions for employees</li></ul> at Kerala Minerals & Metals Limted<ul><li>Assisted in the end-to-end recruitment process, including screening resumes, scheduling interviews, and coordinating with candidates</li><li>Managed employee records by updating personal information, maintaining attendance, and ensuring the accuracy of data</li><li>Assisted in the preparation of HR-related documents, such as offer letters, employment contracts, and termination notices</li><li>Helped with payroll processing by collecting and verifying employee attendance, leave records, and other relevant data</li><li>Coordinated with the training department to organize training sessions for employees</li></ul> at Kerala Minerals & Metals Limted
Head Process Excellence & Special Projects at Enrich Hair & Skin Solutions Pvt Ltd.Head Process Excellence & Special Projects at Enrich Hair & Skin Solutions Pvt Ltd.