Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kristin Watkins

Amarillo

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

CTG Tech
11.2022 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Receptionist

Baptist Community Services
10.2021 - 03.2023
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained visitor log for entering and leaving facility for security purposes.

Driver

Adecco Inc.
11.2021 - 03.2022
  • Driving routes in the Texas, Oklahoma and New Mexico Regions in accordance to a temporary assignment. Completed tasks in a timely manner set forth by the operations lead.

Nesting lead

Conduit Global
08.2020 - 01.2021
  • Started as a customer service representative, was moved into the training department after 3 weeks, and then asked to help developing the department of nesting. An in-between for agents to adjust from training to the production floor.

Call center associate

Xcel Energy
02.2018 - 06.2020
  • Handle high call volume assisting customers with electrical needs. Start/stop/transferring of service, outage information, high billing questions as well as products and services.

Customer Service Representative/ Dispatch

Waste Wranglers
09.2015 - 01.2018
  • Customer Service duties include assisting new as well as existing customers with residential sales, service concerns, questions or other issues. Communicating with customers in person, via phone and email.
  • Data entry including inputting data into spreadsheets for review, scanning and filing work orders.
  • Marketing duties including making flyers as well as some Facebook advertising campaigns.
  • Dispatch duties include scheduling drivers for pickups, deliveries, repairs, etc. and communicating these schedules to drivers in person or over radio.
  • Assist drivers with driving directions as needed.

Administrative Assistant/Program Manager for SHL and TxHL

Community Options Inc
04.2012 - 09.2015
  • I have held many positions to broaden my experience with this company. I started as Direct Care Professional, worked my way up to Lead staff, Program Manager, Medical Assistant, and Program Manager over their Day habilitation Program and finally as their Administrative Assistant/Program Manager over TxHL and SHL.
  • As an Administrative Assistant I would answer the phones, check the mail, file receipts, file billing, assist any visitors or applicants that came in, kept up with personnel files, and kept up with individuals' files.
  • As Program Manager for TxHL and SHL I provided transport to and from appointments, took individuals to pay bills and grocery shopping, ensured these individuals were happy with the services we provided.

Education

Associate of Applied Science - Business Administration

Amarillo College
Amarillo, TX
04-2026

Skills

  • Scheduling
  • Check processing
  • Reception oversight
  • Filing
  • Research
  • Mail handling
  • AP/AR proficiency
  • Multi-line telephone systems
  • Microsoft Excel
  • Microsoft Word
  • Time management
  • Administrative support

Certification

  • Evaluations taken on Indeed.com:
  • Full results: Expert Administrative Support — Completed June 2020 Using basic scheduling and organizational skills in an office setting.
  • Full results: Completed Call Center Customer Service — Proficient July 2020 Applying customer service skills in a call center setting.
  • Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am very friendly and have extensive experience with special needs adults. I have quite a bit of experience with high stress situations and know how to handle them quickly, efficiently and professionally. I am eager to learn new things and am not afraid to ask questions to ensure I complete it correctly even if I have to redo the task at hand. I would rather have efficient and completed work than low quality results.

Timeline

Administrative Assistant

CTG Tech
11.2022 - 06.2025

Driver

Adecco Inc.
11.2021 - 03.2022

Receptionist

Baptist Community Services
10.2021 - 03.2023

Nesting lead

Conduit Global
08.2020 - 01.2021

Call center associate

Xcel Energy
02.2018 - 06.2020

Customer Service Representative/ Dispatch

Waste Wranglers
09.2015 - 01.2018

Administrative Assistant/Program Manager for SHL and TxHL

Community Options Inc
04.2012 - 09.2015

Associate of Applied Science - Business Administration

Amarillo College

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