Kristin Wehrum

• Develop and administer pre-training and post-training surveys for the school's Diversity, Sensitivity & Inclusion (DSI) committee of 20 individuals
• Craft training sessions on LGBTQIA+ topics, addressing biases and promoting understanding.
• Maintain weekly communication with clients and foster a transparent working relationship that encourages meaningful collaboration.

• Manage high-volume drive-thru operations and lead a team ranging from 3-10 employees per shift.
• Monitor performance metrics, including speed of service and customer satisfaction, identifying areas for improvement.
• Train and mentor team members, providing guidance on customer service and operational procedures.

• Prioritized employees' workplace satisfaction by providing personalized growth and development opportunities and fostering a culture of continuous learning.
• Recruited, hired, and onboarded top talent for multiple locations, averaging 3-6 new hires per month.
• Assisted peers throughout an industry labor shortage by delivering training sessions on staffing and scheduling best practices; working alongside them to build their skillsets; and assisting in returning stores facing staffing crises to sustainable staffing levels.
• Executed the opening of a concept Starbucks “Pickup” location, one of only 30 in the United States at the time, while simultaneously managing a team of 22 employees at an existing home store.
• Seeking out, sustaining, and growing upon existing community connections, leveraging corporate resources to invest back into our local community members.

Honors: Cum Laude (GPA: 3.5)