Kristin West

Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights

Responsible for weight and balance of the aircraft by inputting passenger count, baggage, count, and fuel load

Coordinates and works as a team with multiple departments (Ramp, Provisioning, Dispatch, Flight Ops, Inflight, Fueler, Customer Service) at Southwest Airlines for a successful flight departure

Assists in the Station Command Center with answering telephones, answering questions from other Stations, communicating via radio with inbound flights, and calling flights in range via radio

Assists Passengers with wheelchair assistance or other assistance needed to board the aircraft

Responsible for the day to day operation and Agents of the Phoenix Customer Support & Services Center

Responsible for monthly shift bids and monthly & yearly vacation bids for the CS&S Agents

Answered phone calls with questions from CS&S Leaders, Agents, and other Centers

Reconciled Agents' breaks & lunches in the computer

Answered sick calls from CS&S Agents

Answered questions about Medical leave or FMLA

Implemented overtime or mandatory overtime call out procedures

Coordinated with CS&S at Headquarters on call volume, agent availability, and overtime needs

Coordinated with Center Leaders for team meetings or one-on-ones with the Agents