Kristin White
Brooksville,FL
Summary
Responsible Data Entry Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. I also possess a background in patient care and medical billing setting where I excelled in maintaining confidentiality and enhancing data accuracy, demonstrating exceptional file management and empathy skills.
Overview
23
23
years of professional experience
Work History
Data Entry Operator/School Registrar
Hernando County Schools
03.2023 - Current
- Responsible for all student information data entry at the school
- Responsible for all data pertaining to FTE and all state surveys
- Work closely with Staffing Specialist and other appropriate personnel to keep all Exceptional Student Education (ESE) records accurate for state reporting
- Input student information data pertaining to grades, test scores, schedules, student address and phone changes, parent information and health information
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
- Input daily attendance and maintain records (notes, calls, etc.) pertaining to student absences in compliance with state laws regarding attendance
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Backup to the clinic nurse, trained in administration of medication
- CPR certified
Front Desk Medical Receptionist
Elite Health Care/ Dr Hoxie
12.2022 - 02.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
Remote Medical Biller Ambulance
Pasco County Fire
06.2022 - 11.2022
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Senior Account Clerk III
Hernando County Utilities
02.2022 - 05.2022
- Provided excellent customer service by promptly resolving billing inquiries or disputes.
- Reviewed daily entries, initiate and/or take action to correct any discrepancies.
- Create and process work orders, billing refund requests and adjusts accounts as appropriate.
- Assists in balancing cash drawers.
- Process and calculate adjustments to accounts (debits/credits) by applying current department policy.
- Data entry relating to customer files: such as address changes, a variety of service orders, and other tasks as required. Noting all accounts.
- Identify Customers with High consumption, compile a list and create automated courtesy phone calls to customers for abnormal meter readings through text-em all program.
- Process and scan documents according to county records management policy and department procedures.
Medical Billing Specialist
Ada County Paramedics
09.2016 - 12.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Evaluated patients' financial status and established appropriate payment plans.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Customer Service Advocate II
Blue Cross of Idaho
01.2013 - 09.2016
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Emergency Communications Officer
Gem County Sheriff's Office
04.2012 - 10.2012
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
Clinical Coordinator
Life Alaska Donor Services
09.2009 - 04.2010
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Confirmed Organ Donor Registry.
- Recovery of Cornea's, including recovery site preparation and post recovery procedures.
- Coordinate, facilitate, book flights and perform tissue recoveries.
- Assist with surgery, preservation, packaging, labeling and shipment of tissue recovered.
- Gather and accurately assess patient medical records to determine donor suitability.
- Strict adherence to donor guidelines and HIPAA.
- Communicated effectively with potential donor families about the donation process, completed necessary paperwork for donation to proceed.
- Communicated effectively with external/internal entities: coroners, funeral homes, hospitals and other departments.
Clinical Research Coordinator
Advanced Research Institute
09.2001 - 08.2009
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Monitored patient safety throughout clinical trials and reported any adverse events.
Education
No Degree - Health Sciences
College of Western Idaho
Nampa, ID06.2020
Associate of Arts - Elementary Education
Saint Petersburg College
Tarpon Springs, FL05.2009
Skills
- Data Entry
- File Management
- Records Management
- Document Scanning
- Data collection and reporting
- Information Verification
- Remote Work Capabilities
- Maintains confidentiality
- EMR Software
- Active Listening
- Alphanumeric Data Entry
- Documentation and Charting
- Patient Care
- Compassion and Empathy
- Patient Monitoring
- HIPAA Education
- Medical Records Management
- Appointment Scheduling
- Information documentation
- Payment Collection
- Schedule Coordination
- HIPAA Compliance
- Medical Billing
- Patient Relations
- Medical Coding
- Front Desk Operations
- Medical Terminology
Timeline
Data Entry Operator/School Registrar
Hernando County Schools
03.2023 - Current
Front Desk Medical Receptionist
Elite Health Care/ Dr Hoxie
12.2022 - 02.2023
Remote Medical Biller Ambulance
Pasco County Fire
06.2022 - 11.2022
Senior Account Clerk III
Hernando County Utilities
02.2022 - 05.2022
Medical Billing Specialist
Ada County Paramedics
09.2016 - 12.2021
Customer Service Advocate II
Blue Cross of Idaho
01.2013 - 09.2016
Emergency Communications Officer
Gem County Sheriff's Office
04.2012 - 10.2012
Clinical Coordinator
Life Alaska Donor Services
09.2009 - 04.2010
Clinical Research Coordinator
Advanced Research Institute
09.2001 - 08.2009
No Degree - Health Sciences
College of Western Idaho
Associate of Arts - Elementary Education
Saint Petersburg College
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