Kristin White

I was responsible for handling incoming calls for Verizon Wireless customers. I was able to assist customers with resetting their passwords, navigating the website, and making purchases.

I worked two assignments for this company. The first was for TSYS. I worked as a Charegeback Specilist assissting with fraud transactions. I was responible for charging back fraudulent charges to the correct account (vendor or customer). I also have worked for Road America in their customer service department. I assisted with dispatching roadside assistance to customers all over the country, as well as Canada.

I was responsible for helping residents with their activities of daily living. This included, but not limited to helping with eating, dressing, bathing, using the restroom,etc. I was also responsible for making sure that the resident call lights were answered in a timely manner, and their needs were attended to.

I was responsible for answering customer service calls in a courteous and helpful tone. My job duties included strong PC skills; assisting customers with their claims issues or member questions in a timely manner. I was also required to have strong knowledge of the products offered by WellPoint., as well as, multitaskingto meet job requiremnts.

Managed customer service call center, as well as, making sure that we provided excellent customer service, I also trusted to maintain Georgia district office requirements for office productivity. I was also, proficient in handling irate calls and those with special needs. I was quite skilled at diffusing the irate situation and satisfying the customers' needs with the incident.