Kristin Wilbanks
Moses Lake,WA
Summary
Motivated professional with well-documented track record in customer service. Talent for assessing organizational needs and strategizing methods to bolster outcomes. Direct and tactful with professionals and non-professionals at all levels. Accustomed to managing multiple projects and reporting results. Demonstrated history of producing detailed reports and accountability. Skilled at maintaining client confidentiality and records management.
Overview
2026
2026
years of professional experience
Work History
Lead Service Associate /Assistant Manager
Rite Aid
05.2022 - Current
- Oversee all daily operations of store
- Conduct cash and credit sales transactions
- Conduct trainings and sales coaching
- Reviewed, hired, and trains new staff
- Inventory control and display
- Fields customer service inquiries and refers for resolution.
- Enhances store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Customer Service Representative
In Home Medical
05.2018 - 04.2019
- Provided proper fitting and education of orthopedic durable and non-durable medical equipment
- Gathered medically necessary paperwork for billing and dispensing
- Contacted various medical staff and patients to facilitate billing
- Collected payments at the time of service as needed
- Updated management and delivery staff to dispense equipment
- Maintained progress reports of each patient and the equipment
- Checked in and out equipment as required or needed
Temporary Employee
Work Express Professional Service
05.2018 - 04.2019
- Fulfilled positions as needed in the admin and office positions
- Meet with staffing consultants for job postings
- Met with employers for interviews for positions open to my skill set.
- Self-motivated, with a strong sense of personal responsibility.
Store Manager
Cartridge World
10.2008 - 01.2018
- Oversaw all daily operations of store
- Supervised client care team
- Conducted cash and credit sales transactions
- Fielded customer service inquiries and referred for resolution
- Accounts Receivable/Accounts Payable tracking
- Conducted trainings and sales coaching
- Reviewed, and trained new staff
- Inventory control and display
- Development of sales promotions
- Updated and maintained clients confidential files.
Dental Receptionist
Columbia Basin College Dental Lab
06.2008 - 08.2008
- Greeted and prioritized clients’ service requests
- Updated and maintained clients confidential files
- Maintained client records for billing
- Contacted clients for scheduling reminders
- Managed client calendar for clinic staff.
Elite Sales Associate (sales Over $300,000)
Zales Jewelers
07.2002 - 09.2007
- Supervised client care team
- Conducted cash and credit sales transactions
- Fielded customer service inquiries and refers for resolution
- Processed loan applications with confidentiality
- Updated and maintained clients confidential files
- Conducted trainings and sales coaching
- Reviewed, hired, and trained new staff
- Inventory control and display
- Display and marketing of sales promotions.
Customer Service Associate/Security Manager
Bank of Idaho
10.1999 - 05.2000
- Conducted cash and credit transactions
- Updated and maintained clients confidential files
- Accounts Receivable/Accounts Payable tracking
- Vault transactions and security
- Process loan applications with confidentiality.
- Conducted cash and credit sales transactions
- Fielded customer service inquiries and refers for resolution
- Process loan applications with confidentiality
- Updated and maintained clients confidential files
- Inventory control and display.
Education
Pharmacy Assistant License - Pharmacy
Rite Aid
Moses Lake, WA03-2024
Certificate - Information Technology
Columbia Basin College
Pasco, WA06.2008
Cosmetology - Cosmetologist
West Olympia Beauty School
Olympia, WASkills
- Strong Customer Service Ethics
- Time Management
- Excellent Problem-Solving Skills
- Client Confidentiality
- Detail Oriented
- Dependable
- Accounts Receivable
- Accounts Payable
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Staff Supervision
- Store operations
- Complaint handling
- Client relationship building
- Customer support
References
- Alan J Tindell, Attorney at Law, 1030 N Center Parkway, Kennewick, WA, 99336, 509-308-8765
- Danielle Burdett, Cosmetologist, 3411 Everett St., Kennewick, WA, 99336, 509-430-3833
- Trina Knight, Management Analyst at Dept. of Enterprise Service, 6815 River Road, Aberdeen, WA, 98520, 360-532-3246
Timeline
Lead Service Associate /Assistant Manager
Rite Aid
05.2022 - Current
Customer Service Representative
In Home Medical
05.2018 - 04.2019
Temporary Employee
Work Express Professional Service
05.2018 - 04.2019
Store Manager
Cartridge World
10.2008 - 01.2018
Dental Receptionist
Columbia Basin College Dental Lab
06.2008 - 08.2008
Elite Sales Associate (sales Over $300,000)
Zales Jewelers
07.2002 - 09.2007
Customer Service Associate/Security Manager
Bank of Idaho
10.1999 - 05.2000
Pharmacy Assistant License - Pharmacy
Rite Aid
Certificate - Information Technology
Columbia Basin College
Cosmetology - Cosmetologist
West Olympia Beauty School
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