Work History
Overview
Timeline
Summary
Education
Certification
Accomplishments
Skills
Generic
Kristin Wilkinson

Kristin Wilkinson

Anchorage,AK

Work History

Saturday Market

FAVCO
Anchorage, AK
05.2024 - Current
  • Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
  • Facilitated customer support by addressing product inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, contributing to a welcoming store environment.
  • Provide exceptional customer service best practices for consistent performance.

Office Manager

Yeti Restoration LLC
Anchorage, AK
10.2024 - 01.2026
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Prepared reports on office expenses, budget variances, and operational performance for senior management review
  • Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
  • Managed relationships with external stakeholders such as clients, suppliers, vendors, and contractors in a professional manner
  • Reduced paper usage by [placeholder for percentage]% through the implementation of digital documentation processes
  • Developed and implemented employee recognition programs to boost morale and increase employee engagement
  • Managed the office budget, tracking expenses and identifying areas for cost-saving measures
  • Collaborated with HR department to ensure compliance with employment laws and maintain accurate personnel records
  • Conducted regular audits of office procedures ensuring compliance with industry regulations

Licensed Insurance Producer/Agent Assistant

State Farm Mutual Insurance Co.
Anchorage, AK
05.2015 - 01.2024
  • Executed timely and exceptional customer service in a high-pressure environment.
  • Facilitated client consultations and actively listened to identify and address specific insurance needs.
  • Monitored and analyzed insurance products and industry trends to ensure informed decision-making.
  • Systematically documented client interactions to enhance communication accuracy.
  • Guided new staff through training programs to enhance team capabilities and service quality.
  • Facilitated weekly training sessions to enhance team dynamics and collaboration.
  • Enhanced policy renewal rates through strategic client engagement initiatives.
  • Delivered crisis management solutions to empower clients during critical situations.
  • Enhanced client retention through tailored service interactions and proactive follow-ups.

Customer Service Representative

Grubstake Auction
Anchorage, AK
11.2021 - 09.2022
  • Collaborated with multiple agencies for auction lot readiness
  • Ensured customer satisfaction with optimized post-auction follow-ups
  • Performed general administrative duties to support office functionality
  • Demonstrated exceptional customer service and attention to detail, meeting all deadlines

Property Manager

Somerset Pacific
Fairbanks, AK
01.2013 - 05.2015
  • Managed a 26-unit property, ensuring full occupancy
  • Achieved 100% efficiency in rent collection
  • Fostered tenant loyalty through exceptional customer service
  • Streamlined income-based housing applications
  • Promptly resolved tenant issues, maintaining operational excellence

Bank Teller/Customer Service Representative

National Bank of Alaska
Fairbanks, AK
05.2011 - 01.2013
  • Performed commercial and personal banking transactions with precision
  • Handled and verified large sums of money, ensuring accuracy
  • Led teller operations, prioritizing efficiency and customer satisfaction
  • Streamlined drive-thru processes, enhancing transaction efficiency
  • Accurately processed up to 100 daily transactions, boosting bank efficiency
  • Cultivated strong client relationships to boost bank loyalty
  • Enhanced client retention by personalizing service approaches

Overview

15
15
years of professional experience
1
1
Certificate

Timeline

Office Manager

Yeti Restoration LLC
10.2024 - 01.2026

Saturday Market

FAVCO
05.2024 - Current

Customer Service Representative

Grubstake Auction
11.2021 - 09.2022

Licensed Insurance Producer/Agent Assistant

State Farm Mutual Insurance Co.
05.2015 - 01.2024

Property Manager

Somerset Pacific
01.2013 - 05.2015

Bank Teller/Customer Service Representative

National Bank of Alaska
05.2011 - 01.2013

Business (Completed 24 credits) - Business

University of Alaska Fairbanks

High School Diploma -

Lathrop High School

Summary

Oversaw administrative operations and client relations to drive team performance and operational success. Championed process improvements that elevated office management standards and customer retention strategies. Cultivated a positive workplace culture that empowered team members and enhanced productivity.

Education

Business (Completed 24 credits) - Business

University of Alaska Fairbanks
Fairbanks, AK
12.1999

High School Diploma -

Lathrop High School
Fairbanks
05.1997

Certification

  • Food Handler Certification May 2024 to Present
  • Certified Notary Public April 2024 to Present
  • Driver's License December 2020 to December 2028
  • TAP Certification June 2024 to June 2027
  • Property & Casualty License December 2014 to December 2026
  • Insurance Producer License December 2014 to December 2026

Accomplishments

  • Strong ability to understand customer concerns and recommend appropriate insurance solutions
  • Known for building trust and rapport with clients through honesty and clear communication
  • Highly organized and dependable in managing records, schedules, and office operations
  • Comfortable balancing multiple priorities while maintaining high standards of accuracy
  • Achieving high rate of customer satisfaction and retention using my ability to offer resolution with solutions, yielding positive and successful results, achieved with active listening, high level of empathy, a strong understanding of products/rules & regulations, and a true desire for customer satisfaction.

Skills

Optimized scheduling and prioritization of tasks to enhance productivity

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Auto insurance
  • Client needs analysis
  • Client retention
  • Account management
  • New client acquisition
  • Policy writing
  • Negotiation
  • Policy renewals
  • Client account management
  • Property insurance
  • Regulatory compliance
  • Email marketing
  • Leads prospecting
  • Operations management
  • Industry regulations
  • Client assessment
  • Insurance sales strategy
  • Prospective client identification
  • Policy adjustment
  • Policy Knowledge
  • Property and casualty insurance
  • Client prospecting
  • Insurance policy sales
  • Insurance eligibility
  • Customer billing
  • Customer complaint resolution
  • Customer engagement
  • Policy changes
  • Insurance practices
  • Customer referrals
  • Customer account review
  • Policy feature explanations
  • Billing inquiries
  • Policyholder communication
  • Administrative functions
  • Insurance coverage verification
  • Client consultations
  • Form completion and submission
  • Records maintenance
  • Licensing requirements
  • Persuasive negotiation
  • Quality assurance requirements
  • Claims information gathering
  • Client interviews
  • Document control

Executed high-volume typing tasks with precision and efficiency

Oversaw financial data management processes to ensure accuracy and compliance

Supported daily office operations by organizing schedules and managing correspondence Assisted team members with administrative tasks to enhance productivity Maintained office supplies and equipment to ensure smooth workflow

Demonstrated exceptional organizational skills to streamline project workflows

Oversaw daily retail operations, ensuring optimal team performance and customer satisfaction

Oversaw daily operations and staff management as Assistant Manager

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted in developing strategies to improve customer loyalty Supported initiatives aimed at enhancing customer satisfaction Contributed to retention efforts through effective communication with clients

Demonstrated meticulous attention to detail in all tasks and projects

Oversaw customer relationship management initiatives to enhance client satisfaction

Assisted clients with inquiries and service requests Supported team members in delivering quality client experiences Facilitated communication between clients and service teams

Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement