Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Advanced Medicine Alteratives, Ltd.
11.2003 - Current
Develop detailed plans based on broad guidance and direction.
Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Recruit, interview, and hire employees to promote positive feedback and engagement.
Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Control resources and assets for department activities to comply with industry standards and government regulations.
Coordinate special projects and manage schedules.
Improve safety procedures to promote employee well-being and safety and protect company from potential liability.
Maintain computer and physical filing systems.
Maintain professional demeanor by staying calm when addressing unhappy or displeased customers.
Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
Contribute to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Develop and maintain successful relationships with vendors, suppliers and contractors.
Assist in recruitment process, conducting interviews and onboarding new employees to promote seamless integration.
Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Self-motivated, with a strong sense of personal responsibility.
Learn and adapt quickly to new technology and software applications.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Works effectively in fast-paced environments.
Demonstrate respect, friendliness and willingness to help wherever needed.
Demonstrate strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - Healthcare Administrative Specialist
Alexandria Technical College
Alexandria, MN
11.2001
Associate of Applied Science - Business Communications
Anoka Ramsey Community College
Coon Rapids, MN
05.1991
Skills
Customer Service
Organizational Skills
Relationship Building
Excellent multi-tasking ability
Professional and Courteous
Scheduling Coordination
Customer Relationship Management
Work Planning and Prioritization
Computer Skills
Timeline
Office Manager
Advanced Medicine Alteratives, Ltd.
11.2003 - Current
Associate of Applied Science - Healthcare Administrative Specialist
Alexandria Technical College
Associate of Applied Science - Business Communications