Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Williams

Columbus,OH

Summary

Dynamic Professional with 10 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Overview

11
11
years of professional experience

Work History

Crew Records Administrator

NetJets Aviation
Columbus, OH
06.2023 - Current
  • Verified documents and associated records to catch and resolve discrepancies.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Maintained compliance frameworks, policies and documentation to support audits.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Strengthened traceability, developing organization systems for record, report and agenda distribution.
  • Constructed, extracted and analyzed statistical projections concerning employment and usage of aircraft.

Logistics Operations Lead Coordinator

DHL Supply Chain
Lockbourne, OH
11.2021 - 04.2024
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Maintained high standards of quality by managing implementation of initiatives and updates.
  • Utilized performance improvement strategies when training and mentoring junior employees on procedures and policies.
  • Organized teams and resources to optimize timely deliverables.
  • Maintained records of customer needs and preferences.
  • Delegated work to staff, setting priorities and goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Operations Administrator

Dawson
Reynoldsburg, Oh
09.2020 - 11.2021
  • Liaised between customers and management to ensure smooth operations delivery.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Delivered all professional services in alignment with operational initiatives.
  • Monitored accounts payable and receiving transactions.
  • Made sure all payments were sent out before deadlines to avoid late fees.
  • Completed budget plans and drafted contracts.
  • Fielded phone calls from customers and answered diverse questions.
  • Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.

Utilization Manager

EmployBridge
Columbus, OH
09.2019 - 08.2020
  • Coordinated interviews with qualified applicants and created shortlist.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Worked with department managers to assess employee productivity and hiring needs.
  • Participated in job fairs, career events and industry conferences to attract prospective employees.
  • Developed comprehensive job applications and onboarding processes to promote smooth candidate recruitment and assimilation.
  • Reviewed recruitment software and databases to locate ideal candidates and convey hiring information.
  • Networked with HR professionals, businesses and colleges to locate qualified candidates.
  • Collaborated with senior managers to rework CRM System utilization for applicant tracking.
  • Established and communicated recruitment objectives and policies to employees.
  • Developed and managed recruitment process, sourcing as many as 30 candidates each week to fill key positions.
  • Cultivated and deepened productive relationships with recruitment partners.
  • Discussed openings with department managers, as well as desired characteristics and qualifications in candidates.
  • Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.

Office Manager

Mobis Parts America
Groveport, OH
12.2017 - 08.2019
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training and teambuilding activities.

Customer Service Representative

HKT Teleservices
Dublin, OH
06.2017 - 12.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Warehouse Associate

Honeywell
Groveport, OH
12.2016 - 05.2017
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Assistant Store Manager

Deb Shops
Dublin, OH
03.2013 - 12.2016
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized new stock for floor placement.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Increased store sales by cross-selling complementary items.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Taught junior employees proactive strategies to meet operational and sales goals.

Education

High School Diploma -

Hamilton Township High School
Columbus, OH
05.2012

Skills

  • CRM and office management software
  • Customer relations
  • Project management
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Data entry
  • Event coordination
  • Training and coaching
  • Senior leadership support
  • Budgetary Planning
  • Invoicing and billing
  • File and data retrieval systems
  • Utilizing ERP systems
  • Utilizing OMS & WOMS systems
  • Team Management and Supervision

Timeline

Crew Records Administrator

NetJets Aviation
06.2023 - Current

Logistics Operations Lead Coordinator

DHL Supply Chain
11.2021 - 04.2024

Operations Administrator

Dawson
09.2020 - 11.2021

Utilization Manager

EmployBridge
09.2019 - 08.2020

Office Manager

Mobis Parts America
12.2017 - 08.2019

Customer Service Representative

HKT Teleservices
06.2017 - 12.2017

Warehouse Associate

Honeywell
12.2016 - 05.2017

Assistant Store Manager

Deb Shops
03.2013 - 12.2016

High School Diploma -

Hamilton Township High School

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Kristin Williams