Kristin Williams
Alexandria
Summary
Dynamic professional with a proven track record, excelling in customer service and time management. Recognized for optimizing delivery routes and enhancing service reliability. Strong problem-solving skills and a clean driving record ensure efficient operations and exceptional client satisfaction. Committed to maintaining high standards in all endeavors.
Recent graduate with foundational knowledge in Medical Assitant and hands-on experience gained through academic projects and externternships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2016
2016
years of professional experience
1
1
Certification
Work History
Mobile Pantry/ Driver
Food Bank of Central Louisiana
Alexandria, LA
2021 - 2023
- Operated delivery vehicles to transport food supplies efficiently across designated routes.
- Assisted in loading and unloading goods, ensuring proper handling and storage practices.
- Maintained vehicle cleanliness and conducted routine inspections to ensure safety compliance.
- Collaborated with team members to optimize delivery schedules and enhance service reliability.
- Adhered to local traffic laws and regulations while prioritizing safety during operations.
- Provided exceptional customer service during food distribution events, ensuring satisfaction among recipients.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Teller
First Federal Bank of Louisiana
Alexandria, LA
06.2015 - 11.2015
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries and resolved issues, enhancing overall service satisfaction.
- Managed cash drawer operations, balancing transactions at the end of each shift to maintain accuracy.
- Educated customers on banking products and services, promoting informed financial decisions.
- Conducted routine audits of cash handling processes to mitigate discrepancies and enhance security measures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Owner/Operator
Get Fresh Seafood
Alexandria, LA
03.2010 - 10.2015
- Oversaw daily operations, ensuring quality and freshness of seafood products.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Developed vendor relationships to secure high-quality seafood supplies.
- Implemented food safety protocols, maintaining compliance with health regulations.
- Trained and mentored staff on operational best practices and customer service standards.
- Streamlined order processing, enhancing efficiency in fulfillment workflows.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
Administrative Assistant
All Seasons Pool And Spas
Alexandria, LA
02.2007 - 03.2008
- Coordinated office operations, ensuring efficient flow of communications and information.
- Managed schedules and appointments, optimizing executive time and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Supported budget management by tracking expenses and processing invoices accurately.
- Trained junior staff on administrative procedures, fostering a collaborative work environment.
- Assisted in preparing reports and presentations, ensuring clarity and accuracy of information presented.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Records Clerk
Alexandria Women's Center
Alexandria, LA
02.2006 - 02.2007
- Coordinated the organization and retrieval of medical files to enhance departmental efficiency.
- Supervised data entry processes, ensuring timely updates and adherence to privacy regulations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Responded to patient inquiries to provide information and details of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Updated patient records with new information to keep data current and accurate.
Administrative Assistant
Alberes Builders
Alexandria, LA
05.1999 - 02.2003
- Liaised with vendors and service providers to maintain operational efficiency and quality standards.
- Implemented process improvements that increased team productivity and reduced turnaround times.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered phones and assisted clients, vendors, employees and employers with inquiries.
- Assisted owner with maintaining business fanacial records.
- Balanced business checkbook daily.
- Worked in Quickbooks to maintain any and all job invoices, financial records, time tracking, employee records, payment received and bills paid.
- Filed and organized all invoices received for each client and open jobs as well as any payments made.
Education
Associates Degree - Clinical Medical Assistant
Blue Cliff College
Alexandria, LA10-2025
Associates Degree - Medical Transcriptionist
Penn Foster Career School
Scranton, PA01-2008
High School Diploma -
Alexandria Senior High School
Alexandria, LA 05-1999
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Punctuality
- Customer rapport
- Appointment scheduling
- Attention to detail
- Friendly and outgoing
- Patience and tact
- Confidentiality
Certification
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Teller
First Federal Bank of Louisiana
06.2015 - 11.2015
Owner/Operator
Get Fresh Seafood
03.2010 - 10.2015
Administrative Assistant
All Seasons Pool And Spas
02.2007 - 03.2008
Medical Records Clerk
Alexandria Women's Center
02.2006 - 02.2007
Administrative Assistant
Alberes Builders
05.1999 - 02.2003
Mobile Pantry/ Driver
Food Bank of Central Louisiana
2021 - 2023
Associates Degree - Clinical Medical Assistant
Blue Cliff College
Associates Degree - Medical Transcriptionist
Penn Foster Career School
High School Diploma -
Alexandria Senior High School