Hi, I’m
Kristin Wilson
Summary
Offering over 16 years of healthcare experience, in a medical office setting. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
16
years of professional experience
Work History
Mercy Hospital Oklahoma City
Patient Access Representative III
04.2019 - Current
Job overview
- Capture and enter professional charges.
- Claim Edits
- Manually resolve credit records within professional billing work queues.
- Review and correct charges with errors within charge review work queues with focus on registration errors.
- Review and research accounts in insurance follow-up work queues with focus on registration errors.
- Maintain accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Coordinate patient scheduling, check-in, check- out and payments for billing.
- Receive, record and address incoming and outgoing communication via telephone and email.
- Complete skilled administrative work to support all office staff and operational requirements.
- Verify insurance coverage and obtain benefits.
- Obtain pre-authorizations and pre-notifications.
- Verified patient insurance eligibility and entered patient information into system.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Processed and tracked requests for medical records from external organizations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Integrated Medical Delivery
Intake Coordinator
08.2009 - 04.2019
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed skilled administrative work to support all office staff and operational requirements
- Timely and accurate patient registration and data entry.
- Verified insurance coverage and obtained benefits.
- Scheduled appointments for pain management and spinal surgery.
- Obtained pre-authorizations and pre-notifications.
- Trained and mentored new personnel hired to fulfill various roles.
- Interacted with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
Shore Memorial Hospital
Access Management
10.2007 - 05.2009
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed skilled administrative work to support all office staff and operational requirements.
- Timely and accurate registration.
- Verified insurance coverage.
- Interviewed patients for all pertinent account information.
- Scanned, faxed, copied.
- Chart breakdown, reconciliation, and matching.
- Carried out day-day-day duties accurately and efficiently.
Education
Oklahoma State UniversityOklahoma City, OK
Associate of Science from Healthcare Administration
12.2017
University Overview
- Graduated with 3.9 GPA
- Dean's List
- Healthcare Systems and Operations
- Medical Principles and Ethical Issues
- Third Party Pay and Health Issues
- Healthcare Coding and Billing
- Healthcare Management
- Healthcare Human Resource Management
- Healthcare Provider Relationships
Vatterott CollegeOklahoma City, OK
Associate of Occupational Studies from Medical Office
02.2017
University Overview
- Graduated with 4.0 GPA
- Graduated in Top 5% of Class
Skills
- EMR / EHR
- Medical office administration
- EPIC Systems
- AS400
- Cerner Software
- Citrix Software
- Care Tracker
- NextGen
- Insurance Verification
- Prior Authorizations
- Patient Registration
- Typing 70 wpm
- Medical Terminology
- Data Intake
- Referrals
- Charge Entry
- Administrative Support
- Medical Records
Timeline
Patient Access Representative III
Mercy Hospital Oklahoma City
04.2019 - Current
Intake Coordinator
Integrated Medical Delivery
08.2009 - 04.2019
Access Management
Shore Memorial Hospital
10.2007 - 05.2009
Oklahoma State University
Associate of Science from Healthcare Administration
Vatterott College
Associate of Occupational Studies from Medical Office
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