Kristin Winfield

• Analyzed credit card transactions for potential fraudulent activity using advanced detection software.
• Investigated suspicious account activities, coordinating with law enforcement as necessary.
• Developed and implemented fraud prevention strategies to mitigate financial losses.
• Collaborated with cross-functional teams to enhance fraud detection processes and systems.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.

• Resolved customer inquiries through effective communication, enhancing overall satisfaction and loyalty.
• Utilized CRM systems to track interactions and manage customer accounts efficiently.
• Collaborated with cross-functional teams to streamline service processes and improve response times.
• Trained new staff on best practices for customer engagement and complaint resolution strategies.

(Moved due to fiancé being stationed to another state)

• Documented customer interactions accurately in CRM systems for future reference.
• Collaborated with team members to share best practices and improve service delivery.
• Adapted to evolving product knowledge and company policies to enhance support effectiveness.
• Trained new team members on customer service protocols and company standards.

(Move due to fiancé being stationed in another state)

• Book camping reservations
• Conducted outbound calls to promote products, engaging potential clients effectively.
• Developed and maintained customer relationships through consistent follow-up communications.
• Utilized CRM software to track interactions and manage customer data efficiently.
• Implemented scripts that enhanced conversation flow, increasing call effectiveness.

(Company closed in November)

• Assembly line building POS systems (160 a day) using power tools and kits
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Resolved customer inquiries via phone and email to ensure satisfaction.
• Assisted customers with account management, providing guidance on services and products.
• Managed escalated issues efficiently, maintaining professionalism in high-pressure situations.
• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.

• Zone the store (Make sure that the store product were clear for the customers to see and neat for presentation)
• Complete schedule task for that day for the store remodel
• Make sure what we were working on was cleaned for the next shift coming in
• Greet customers and cash them out after their visit

• Left/ Right side shoulder cutter & Wing Cutter
• Breast/Tender puller
• Scrapper
• Skin belt separator
• Assist with training to cut shoulders (Production on the line over all)
• Team Lead (2013)
• DSI nugget puller/separator
• Meat Unloader

• Take customers order and serve food
• Greet customers as they come and go
• Clean store at the beginning and end of shift
• Cash customers out at the end of their visit
• Assist with preparing customer meal

• Take customers order and serve food
• Prepare/Assist with customer meals
• Greet customers as they come and go
• Clean store at the beginning and end of shift
• Cash customers out at the end of their visit

• Assisted with homework
• Created life skills activities
• Managed up to forty to sixty children during movie and snack time
• Assisted with children on field trips
• Assisted with children with recreational activities

• Data Entry, faxes
• Answer phones, greet patients with seating
• Call patients to be seen by the doctor
• Mail letters and packages
• Prepared schedules
• Gathered files, record keeping, filing

• Assisted with homework
• Assisted with children on field trips and field day activities
• Managed approximately twenty to thirty children during play time

• Door to door newspaper subscriptions
• Volunteer work with the elderly to help pick things in their yard