Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kristin Wolfgang

STANDISH,MI
Kristin Wolfgang

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

25
years of professional experience

Work History

Mercy Plus Health Services

Behavior Technician
06.2022 - Current

Job overview

  • Assisted in implementing behavior intervention plans under supervision of licensed professionals.
  • Observed and recorded client behaviors to track progress and identify patterns.
  • Engaged clients in therapeutic activities to promote skill development and social interaction.
  • Collaborated with team members to ensure consistency in behavioral strategies across settings.
  • Maintained accurate documentation of sessions, adhering to confidentiality protocols.
  • Participated in training sessions to learn best practices for behavior management techniques.
  • Supported clients in achieving personal goals through positive reinforcement strategies.
  • Adjusted approaches based on individual client needs, demonstrating flexibility and adaptability.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used ReThink to document patient information, progress notes, and treatment plans.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Treated clients and families with respect and dignity.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Charted on each patient daily.
  • Maintained patient records, documenting changes in patient condition.

Sterling Elementary School

Paraprofessional/Substitute Secretary
08.2021 - 01.2024

Job overview

  • Supported classroom activities and maintained student engagement during teacher absences.
  • Assisted in implementing individualized education plans for diverse student needs.
  • Monitored student behavior and provided guidance to promote a positive learning environment.
  • Collaborated with teachers to prepare instructional materials and resources.
  • Facilitated small group learning sessions to reinforce key concepts and skills.
  • Communicated effectively with parents regarding student performance and classroom dynamics.
  • Participated in staff meetings to share insights and enhance educational practices.
  • Improved classroom management by consistently enforcing rules and maintaining a structured environment.
  • Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
  • Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
  • Participated in team meetings to discuss student progress, identify areas for growth, and develop strategies to support continued academic success.
  • Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
  • Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
  • Maintained accurate records of student progress, attendance, and behavioral incidents as needed for reporting purposes.
  • Provided one-on-one tutoring, enabling struggling students to improve their understanding of course content.
  • Participated in professional development opportunities, staying current on best practices in education and paraprofessional support services.
  • Supported lead teachers in the development of engaging lesson plans that met curriculum standards.
  • Supervised students during field trips, ensuring safety while enhancing educational experiences outside the classroom.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Administered tests and assessments to evaluate student progress and performance.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Followed lesson plans designed by absent teachers.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Enforced school and class rules to maintain order in classroom.
  • Maintained office supplies inventory, streamlining procurement processes to reduce costs.
  • Handled incoming calls and inquiries, providing excellent customer service to clients and partners.
  • Collaborated with team members on special projects, contributing to successful event planning initiatives.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.

Bay-Arenac ISD

Early Childhood Special Education Paraprofessional
10.2017 - 08.2021

Job overview

  • Assisted teachers in implementing individualized education plans for students with diverse learning needs.
  • Supported classroom management by facilitating positive behavior and engagement among students.
  • Adapted instructional materials to meet varying student abilities and learning styles.
  • Collaborated with special education staff to ensure compliance with educational regulations and standards.
  • Monitored student progress and provided feedback to educators regarding academic performance and behavioral issues.
  • Engaged in professional development opportunities to improve skills in special education practices and strategies.
  • Fostered a supportive environment that encouraged student independence and self-advocacy in the classroom setting.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Oversaw class of students in absence of instructor.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Alerted instructor to student behavior or issues requiring intervention.

Homemaker

Stay at Home Mom
02.2004 - 10.2017

Job overview

  • Self-motivated, with a strong sense of purpose
  • Skilled at working independently and collaboratively in a family environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Supervised daily activities and schedules to ensure our 3 children's well-being and safety.
  • Managed household finances responsibly, ensuring adequate funds for necessities and special events.
  • Promoted physical wellness by encouraging regular exercise routines or participation in extracurricular sports.
  • Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Dr Caesar Casten

Medical Receptionist
01.2000 - 01.2004

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Managed patient scheduling and appointment confirmations to optimize daily operations.
  • Facilitated effective communication between patients and healthcare providers, enhancing overall patient experience.
  • Processed patient intake forms and verified insurance information accurately to streamline administrative tasks.
  • Assisted in managing office supplies inventory, ensuring availability of essential materials for daily operations.
  • Coordinated with medical staff to prioritize urgent cases, improving response times for patient care.
  • Provided front desk support, addressing patient inquiries promptly to foster a welcoming environment.
  • Implemented efficient filing systems for medical documents, contributing to improved office organization and accessibility.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Optimized appointment scheduling to maximize doctor availability.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Reduced administrative errors by consistently verifying insurance information.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.

Education

Bay -Arenac ISD
Bay City, Michigan

No Degree from Medical Terminology 1
04.1999

Ogemaw Heights High School
West Branch, MI

High School Diploma from General Studies
06.1997

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Prompting and fading strategies
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Payment collection
  • Reminder calls
  • Referral verification
  • Medical charting
  • Documentation
  • Mail management
  • Inventory oversight
  • Point-of-sale system
  • Typing and filing
  • Petty cash management
  • Co-payment collection
  • Insurance verifications
  • Patient callbacks
  • Problem-solving
  • Collaboration and teamwork
  • Time management
  • Organization and time management
  • Data entry
  • Adaptable and flexible
  • Calendar and appointment management
  • Insurance authorizations
  • Relationship building
  • Clerical support
  • Scheduling tests and procedures
  • Flexible schedule
  • CPR certified
  • First Aid certified

Timeline

Behavior Technician

Mercy Plus Health Services
06.2022 - Current

Paraprofessional/Substitute Secretary

Sterling Elementary School
08.2021 - 01.2024

Early Childhood Special Education Paraprofessional

Bay-Arenac ISD
10.2017 - 08.2021

Stay at Home Mom

Homemaker
02.2004 - 10.2017

Medical Receptionist

Dr Caesar Casten
01.2000 - 01.2004

Bay -Arenac ISD

No Degree from Medical Terminology 1

Ogemaw Heights High School

High School Diploma from General Studies

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