Kristin Woods
Western
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
Work History
PRACTICE MANAGER
LITTLE CHAMPS THERAPY & YOGA
11.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Worked with customers to develop payment plans and bring accounts current.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
Practice Manager of Operations
PSYCH4U
04.2019 - 09.2023
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Provided supervision and management to team of support personnel.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Supervised team over 250 office personnel.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Ordered all office supplies and kept check on inventory levels.
Practice Manager
COMPREHENSIVE PSYCH CRAE
01.2014 - 10.2017
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 40 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL05.2002
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Records Management
- Policy and procedure development
- Employee performance
- Strategic Planning
- Electronic Health Records
- Payroll Administration
- New Hire Training
- Staff Development
- Budget Oversight
- Supplies Ordering
- Workflow Planning
- Policy Development
- Continuous Improvement
- Referral management
- Marketing
- Medical personnel recruitment
- Human Resources
- Budgeting expertise
- Resource Utilization
- Decision-Making
- Process Improvement
- Staff Supervision
- Training and mentoring
- Employee Work Scheduling
- Patient Education
- Staff Scheduling
- Facility Oversight
- Problem Identification
- Performance monitoring
- Employee Training Program
- Clinical Staff Management
Timeline
PRACTICE MANAGER
LITTLE CHAMPS THERAPY & YOGA
11.2023 - Current
Practice Manager of Operations
PSYCH4U
04.2019 - 09.2023
Practice Manager
COMPREHENSIVE PSYCH CRAE
01.2014 - 10.2017
High School Diploma -
Mcarthur High School
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