Kristin Woods
Sunrise,FL
Summary
Knowledgeable Practice Manager offering more than 4 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 80,000 patients yearly. Effective Practice Manager successful at handling high-volume offices. Pursuing similar position where exemplary patient focus and outstanding telephone skills can be well-utilized.
Overview
11
11
years of professional experience
Work History
Practice Manager
KEITH KURLAND
01.2025 - Current
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Handled job duties for staff members which were unavailable or out of office.
- Boosted staff morale by offering constructive feedback and specific direction.
- Communicated with patients, ensuring that medical information was kept private.
Practice Manager
Psych4U
01.2019 - 02.2022
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Communicated closely with patients, ensuring medical information was kept private.
- Supervised team of 15 office personnel.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 50% system-wide.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Medical Biller
PRRS
01.2016 - 12.2018
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies and billing office.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Managed billing calendar and scheduled claims for payments.
- Filed and updated patient information and medical records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Delivered timely and accurate charge submissions.
- Collected payments and applied to patient accounts.
Medical Billing Manager
Patrick Pinchinat
02.2015 - 11.2018
- Reviewed billing problems, researched issues and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed billing, collection and reporting functions for office generating over $1.2 million annually.
Education
Insurance Billing & Coding - Insurance Billing & Coding
Concorde Career Institute
Hollywood, FL04.2003
High School Diploma -
Mcarthur High School
Hollywood, FL03.2002
Skills
- Operational Records Maintenance
- Employee Performance Evaluations
- Expenditure Authorization
- Financial Operations Oversight
- Process Implementation
- Employee Supervision
- Decision Making
- Risk Management
- Administrative Staff Supervision
- Quality Assurance Controls
- Clinical Quality Program Standards
- HIPAA Guidelines
- Facility Oversight
Timeline
Practice Manager
KEITH KURLAND
01.2025 - Current
Practice Manager
Psych4U
01.2019 - 02.2022
Medical Biller
PRRS
01.2016 - 12.2018
Medical Billing Manager
Patrick Pinchinat
02.2015 - 11.2018
Insurance Billing & Coding - Insurance Billing & Coding
Concorde Career Institute
High School Diploma -
Mcarthur High School
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