Kristin Wright
Canton,OH
Summary
Motivated customer service expert with engaging personality and flexible approach. Upbeat, friendly and anticipating the needs of a business or team to ensure proper call handling and customer needs.
Overview
10
10
years of professional experience
Work History
Lead Server / Bartender
Winking Lizard Tavern
07.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant Clubhouse Manager
Sanctuary Golf Club
03.2023 - 10.2023
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Collections Specialist
Synchrony Financial
12.2018 - 11.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
Bartender
Fiddlestix billiards
10.2017 - 04.2018
- Quick fast friendly service proper usage and storage of pool equipment & tables
- Prepping for tournaments and holidays efficiency in serving of drinks via cocktail waitressing and behind bar
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
The Basement - Portage Lakes
08.2017 - 10.2017
- Proper knowledge of menu, draft & imports, and daily/seasonal specials
- Greeting and serving all regulars and new comers with a positive, welcoming attitude
- Working long shifts filled with constant multitasking including; serving entire restaurant and whole bar
- Quick execution of drinks and cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Bakers 33
12.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender/Server
The Clearview Inn
01.2015 - 09.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Receptionist / Ortho Assistant
Better Smiles with Braces
01.2015 - 04.2015
- Addressing incoming calls for three separate offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Server
Clay's Park Resort
07.2014 - 11.2014
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Lead Sales Associate
Teavana / Starbucks
07.2013 - 07.2014
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Associate of Applied Science - Occupational Therapy Assistance
Stark State College
Canton, OH05.2025
Associate of Applied Science - Business Administration
Kent State University
Kent, OHHigh School Diploma -
Jackson High School
Jackson, OH05.2013
Skills
- Information Security
- Consultative Sales
- Appointment Scheduling
- Complaint Resolution
- Data Collection
- Product Knowledge
- Guest Engagement
- Beverage Preparation
- Food Inspection
- Order Management
- Performance Management
- Policy Implementation
- Suggestive Selling
Extracurricular
Reiki Master Certified - helping facilitate others in finding relief through a holistic approach to overall wellness via reiki energy healing treatment, guided meditation, and guided nature hikes.
Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Clubhouse Manager
Sanctuary Golf Club
03.2023 - 10.2023
Lead Server / Bartender
Winking Lizard Tavern
07.2019 - Current
Collections Specialist
Synchrony Financial
12.2018 - 11.2022
Bartender
Fiddlestix billiards
10.2017 - 04.2018
Bartender
The Basement - Portage Lakes
08.2017 - 10.2017
Server
Bakers 33
12.2016 - 09.2017
Bartender/Server
The Clearview Inn
01.2015 - 09.2017
Receptionist / Ortho Assistant
Better Smiles with Braces
01.2015 - 04.2015
Server
Clay's Park Resort
07.2014 - 11.2014
Team Lead Sales Associate
Teavana / Starbucks
07.2013 - 07.2014
Associate of Applied Science - Occupational Therapy Assistance
Stark State College
Associate of Applied Science - Business Administration
Kent State University
High School Diploma -
Jackson High School
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