Kristin Wright
Houston,TX
Summary
Dependable Patient Service Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
19
19
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center Hospital
10.2019 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Used Epic to maintain electronic patient files, successfully maintaining over 12 patient files.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Contributed to positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
Patient Care Technician
MD Anderson Cancer Center Hospital
01.2015 - 09.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered 30 patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Served as reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within clinical environment.
Certified Nursing Assistant
Oakmont Of Katy Rehabilitation Center
06.2013 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Merchandising Manager
Garden Ridge
10.2011 - 05.2013
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Optimized store layouts for maximum efficiency, enhancing shopping experience for customers.
- Completed monthly profit and loss performance reports.
- Interacted with customers to obtain feedback and drive satisfaction.
Paint Department Sales Associate
Lowes Home Improvement
09.2008 - 09.2011
- Expanded product knowledge through frequent training sessions and staying current on industry trends, resulting in more informed recommendations for customers.
- Streamlined inventory management with diligent tracking, reordering, and organizing of paint department stock.
- Contributed to team success by actively participating in store meetings, sharing valuable insights from daily experiences in paint department.
- Demonstrated exceptional problem-solving skills when addressing customer concerns or challenges related to their paint projects.
- Enhanced store sales by creating eye-catching displays and strategically placing promotional items.
- Assisted customers in selecting appropriate tools, accessories, and complementary products to improve success of their painting projects.
- Increased repeat business by fostering welcoming atmosphere that encouraged customers to return for future projects.
- Used in-store system to locate inventory and place special orders for customers.
- Improved overall efficiency by maintaining clean and organized workspaces within paint department.
- Increased customer satisfaction by providing expert advice on paint products and application techniques.
- Partnered with vendors to stay current on new products and promotions, effectively relaying pertinent information to potential buyers.
- Reduced wait times for paint mixing services by mastering color matching technology and streamlining processes in department.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Educated customers on proper surface preparation procedures, resulting in better end results for their painting projects.
Install Sales Representative
Lowes Home Improvement
09.2006 - 08.2008
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Head Cashier Supervisor
Lowes Home Improvement
07.2005 - 08.2006
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured clean and organized work environment by enforcing strict policies on cleanliness and orderliness at registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Collaborated with store management to implement promotional strategies that boosted sales.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
- Managed team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Arts - Health Education
Houston Community College
Houston, TX05.2012
Associate of Science - Biology
Blinn College
Brenham, TX08.2008
Skills
- Strong Organization
- Document filing
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Clerical and Filing Support
- Gathering Information from Patients
- Appointment Scheduling
- Healthcare Systems Knowledge
- Customer Service
Timeline
Patient Services Coordinator
MD Anderson Cancer Center Hospital
10.2019 - Current
Patient Care Technician
MD Anderson Cancer Center Hospital
01.2015 - 09.2019
Certified Nursing Assistant
Oakmont Of Katy Rehabilitation Center
06.2013 - 12.2014
Merchandising Manager
Garden Ridge
10.2011 - 05.2013
Paint Department Sales Associate
Lowes Home Improvement
09.2008 - 09.2011
Install Sales Representative
Lowes Home Improvement
09.2006 - 08.2008
Head Cashier Supervisor
Lowes Home Improvement
07.2005 - 08.2006
Associate of Arts - Health Education
Houston Community College
Associate of Science - Biology
Blinn College
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