Kristina A. Carpenter
Wayne,OH
Summary
Detail-oriented Administrative Support professional with a proven ability to maintain exceptional accuracy under pressure. Knowledge in Microsoft Word, Excel, Quicken, Adobe, and DocuSign facilitates timely and precise task execution. Recognized for strong work ethic and effective communication skills, consistently enhancing efficiency through adaptability to new processes.
Overview
11
11
years of professional experience
Work History
Executive Secretary to the Board/CEO
Hancock-Wood Electric
08.2020 - 03.2022
- Conducted research, retrieved and organized documentation for monthly board meetings for the CEO and 9-member board.
- Supported drafting letters and additional documents as required.
- Coordinated exchange of information with board members using both electronic mail and direct conversation.
- Monitored executive and board members' emails, ensuring prompt responses to incoming messages.
- Completed tasks involving scanning and indexing of incoming data.
- Managed calendars for the CEO, board members, as well as outside organizations for keeping track of events, meetings, and activities.
- Maintained mail room supplies to keep inventory properly stocked, used various office machines, and operated the CISCO phone system for outside communication.
Income Maintenance
Wood County Job and Family Services
11.2017 - 07.2020
- Engaged with multicultural consumers each day, maintaining respect in every situation.
- Requested necessary documentation to ensure timely processing of Medicaid, SNAP, and TANF applications.
- Facilitated phone interviews evaluating applicant criteria for program participation.
- Maintained accuracy and currency of OIES, Compass Forms, On-Base, and OBWP databases.
- Examined instances of fraud in assistance programs.
- Delivered exceptional customer service in-person and via phone.
- Managed everyday duties effectively.
Classroom Aide/Secretary Aide
Elmwood Local Schools
01.2011 - 01.2017
- Engaged with students as they arrived each day.
- Engaged with parents during daily drop-off and pick-up sessions.
- Provided one-on-one assistance to students requiring additional support.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Monitored classroom attendance efficiently using DASL.
- Composed various documents including letters for truant students.
- Operated office equipment efficiently daily.
Education
Associate in Applied Business Degree - Information Processing/Secretarial
Owens Community College
05.1994
Skills
- Attention to Detail
- Dedicated Work Ethic
- Proficient in Data Entry
- Willingness to Learn and Excel
- Effective Multi-Tasking Skills
- Ohio Medicaid Processing Experience as well as SNAP and TANF Programs
- Experience with Email, Word, Excel, Quicken, On-Base, Compass Forms, Adobe, and Docusign
References
Excellent References Available Upon Request
Timeline
Executive Secretary to the Board/CEO
Hancock-Wood Electric
08.2020 - 03.2022
Income Maintenance
Wood County Job and Family Services
11.2017 - 07.2020
Classroom Aide/Secretary Aide
Elmwood Local Schools
01.2011 - 01.2017
Associate in Applied Business Degree - Information Processing/Secretarial
Owens Community College
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