Kristina Ackerman, NDTR/L

• Directed retail operations strategy, enhancing customer experience and increasing brand loyalty across seven retail locations.
• Implemented inventory management systems to optimize stock levels and reduce shrinkage.
• Led cross-functional teams to streamline processes, improving operational efficiency across multiple locations.
• Implemented training programs for staff, fostering a culture of continuous improvement and high performance.
• Collaborated with marketing teams on promotional strategies that enhanced in-store engagement and customer satisfaction.
• Oversaw outsourced budgeting processes, ensuring alignment with organizational goals while maximizing resource allocation.
• Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
• Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
• Led hiring efforts for all retail locations, assembling a team of highly skilled employees committed to delivering exceptional customer experiences.
• Oversaw daily store operations, maintaining high standards of cleanliness, organization, and overall appearance.
• Established strong relationships with vendors, negotiating favorable contracts for cost-effective merchandise procurement.
• Reduced employee turnover, providing consistent coaching and development opportunities for team members.
• Increased store revenue by implementing strategic sales initiatives and optimizing product displays.
• Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
• Regularly reviewed competitor activity to anticipate market shifts and adjust retail strategies accordingly, maintaining a competitive edge.
• Boosted employee morale through the implementation of incentive programs designed to reward hard work and dedication.
• Coordinated special events at retail locations including product launches, promotional activities, seasonal celebrations which attracted new customers.
• Enhanced customer satisfaction with focused staff training on customer service and product knowledge.
• Collaborated with cross-functional teams to develop successful marketing campaigns that drove traffic and increased sales.
• Optimized store layouts to provide a visually appealing shopping experience, maximizing customer engagement and sales opportunities.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

• Oversaw Registered Dietitians and all Clinical Nutrition.

• Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.

• Established partnerships with various vendors to ensure patients’ safety, wellbeing and nutritional needs were maintained.

• Conducted employment interviews and employee evaluations.

• Mentored staff on nutrition best practices, fostering professional development and team cohesion.
• Conducted regular assessments of menu offerings based on patient feedback and nutritional guidelines.
• Implemented cost-saving measures without compromising quality or patient satisfaction levels in meal offerings.
• Continuously updated knowledge on nutritional research findings to enhance patient care protocols.
• Maintained open lines of communication between department staff, hospital administration, physicians, patients, and families.
• Ensured compliance with local, state, and federal regulations regarding food safety, sanitation and nutritional standards.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Assessed the clinical health and nutritional needs of patients in a 109 bed healthcare facility.
• Improved the nutritional status of Skilled and Long Term Care patients via nutrition interventions and Medical Nutrition Therapy.
• Provided patients with tailored nutrition education and counseling.
• Collaborated with the Interdisciplinary Team to provide patient centered careplans.
• Collaborated with the Quality Assurance and Performance Improvement team for improved patient care.
• Provided staff with Nutrition in Dementia education.
• Participated in nutrition education conferences and seminars to maintain the nationally accredited Dietetic Registration and the Maine State Dietetic Licensure necessary to provide clinical nutrition.

• Validating and recording invoices and resolved discrepancies with vendors.
• Reviewing general ledger for accuracy and specific coding issues.
• Assisting management with administrative aspects of hiring and onboarding new hires and temporary staff.
• Maintaining account accuracy by reviewing and reconciling checks monthly.
• Reconciling accounts, managing audits and updating financial records.
• Reconciling account information and reporting figures in general ledger by comparing to bank account statement each month.
• Effectively communicating with clients about payment needs and keeping updated, detailed and accurate ledgers.
• Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
• Assisted in payroll processing, verifying employee hours and facilitating timely payments.

• Developed strong relationships with regular customers, enhancing overall dining experience.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved customer complaints promptly, maintaining a positive dining atmosphere.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Managed daily cash handling and processing of transactions efficiently.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.