Working in the medical field
Advancing in the field
Kristina Aiello
Naples,FL
Summary
Proven team player and problem-solver, adept at managing high-stress situations with professionalism and empathy, as demonstrated during my tenure at Publix. Skilled in customer service and multitasking, I effectively resolved disputes, enhancing customer loyalty. My experience at NCH further honed my adaptability and responsibility, ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Unite Aid
NCH
08.2024 - Current
- Assisted in sterilizing the operating rooms
- Assisted the nurses with obtaining the correct equipment needed for surgeries
- Stayed with patients while waking up from general Anastasia
- transported patients
- Assisted in Moving help with patients
Customer Service Representative
Publix
12.2018 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - General AA Pre-nursing
Florida SouthWestern State College
Fort Myers, FLMedical Assisting
U.S Career Institute
06-2025
High School Diploma -
Gulf Coast High School
Naples, FL05-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Dependable and responsible
Interests
Timeline
Unite Aid
NCH
08.2024 - Current
Customer Service Representative
Publix
12.2018 - 07.2024
Associate of Arts - General AA Pre-nursing
Florida SouthWestern State College
Medical Assisting
U.S Career Institute
High School Diploma -
Gulf Coast High School
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