Kristina Alaniz
Weslaco,TX
Summary
Proven leader with extensive experience in customer service and administrative roles, notably at Magic Valley Electric. Excelled in payment processing and problem-solving, enhancing call center operations and customer satisfaction. Skilled in Microsoft Office suite, demonstrating strong leadership and organizational abilities. Achieved significant improvements in service efficiency and team coordination.
Overview
16
16
years of professional experience
Work History
Member Service Rep
Magic Valley Electric
01.2023 - Current
- Member Service Rep
- Processed customer transactions.
- Generated service orders for members.
- Delivered exceptional customer support.
- Handle mail efficiently.
- Take on projects given to me by manager
- Managed cash transactions and maintained accurate balance.
- Provided essential support to Call Center operations.
Customer Service Representative
Atc
08.2022 - 12.2023
- Company Overview: call center
- Take calls for fraudulent accounts
- Customer service
- Call center
Administrative Secretary
City of Harlingen
04.2022 - 08.2022
- Provide information to the public for upcoming events
- Accepted reservations for park amenities including pavilions, buildings, and swimming pool.
- Processed bi-weekly payroll accurately.
- Daily FPO’s and purchase orders, to check requisitions
- Collected daily payments for reservations.
Recreational Leader / Program Coordinator
Mercedes Recreation Center
04.2010 - 09.2021
- Facilitated dissemination of details about scheduled recreational events.
- Coordinated activities for various sports leagues including basketball and volleyball.
- Accepted daily registrations for children.
- File important documents, checking attendance on a daily basis, calling kids over the intercom, answering phone calls and transferring them, take messages, call parents in regard to child incidents
- Input data into the computer, make sure deposit book is ready
- Supervise Staff, run programs for the children, help run sports league programs, United Way presentations
Floor Supervisor
Agaci
08.2009 - 03.2010
- Executed store opening and closing procedures with precision.
- Prepared daily deposits
- Made sure all employees got their lunch breaks when needed, supervised the store when store manager was out, made sure shipment was put out before the workday was over
- Count all registers come closing time, helped clean the store and made sure all clothes were put back by the end of the day
Education
Bachelor of Arts - sociology
The University of Texas Rio Grande Valley
Edinburg, TX12-2024
Associate of Arts - art of education
South Texas College
Weslaco, TX05-2021
High School Diploma -
Weslaco East High School
Weslaco, TX06.2006
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Problem solving
- Leadership
- Customer service
- Payment processing
- Call center experience
Volunteer Experience
- Coached volleyball and basketball
- Community clean-ups
Timeline
Member Service Rep
Magic Valley Electric
01.2023 - Current
Customer Service Representative
Atc
08.2022 - 12.2023
Administrative Secretary
City of Harlingen
04.2022 - 08.2022
Recreational Leader / Program Coordinator
Mercedes Recreation Center
04.2010 - 09.2021
Floor Supervisor
Agaci
08.2009 - 03.2010
Bachelor of Arts - sociology
The University of Texas Rio Grande Valley
Associate of Arts - art of education
South Texas College
High School Diploma -
Weslaco East High School
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