Kristina Alexander
Fort Worth,TX
Summary
Detailed Collections Agent bringing over 7 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail, and email. Skilled in resolving collection issues, adjusting accounts, and correcting discrepancies or short payments.
Overview
11
11
years of professional experience
Work History
Collections Agent
Allied Electronics/ RS Americas
02.2019 - Current
- Collections and reconciliation for delinquent accounts 30-211+ days arrears assigned by regions
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reached out to approximately 50 account holders daily.
New Accounts Representative
Allied Electronics
09.2016 - 01.2019
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Obtained credit records from reporting agencies.
- Analyzed client credit reports to determine eligibility for various financial products, maximizing lending opportunities.
- Verified customer identity and reviewed documentation for accuracy.
- Responded to customer inquiries regarding new accounts and account services.
Collections/Retail Sales Associate
Aaron's, Inc.
06.2015 - 09.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Monitored outstanding invoices and performed collections duties.
- Posted payments and collections on regular basis.
Store Manager
Fredericks of Hollywood
03.2013 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Diploma -
Eastern Hills High School
Fort Worth, TX06.2003
Skills
- Collections processing
- Delinquent account management
- Billing Procedures
- Outbound Calling
- Collections
- Account Reconciliation
- Credit and collections
- Payment posting/processing
- Sales experience
- Proficiency in Microsoft Office
- Attention to Detail
- Organizational Skills
Timeline
Collections Agent
Allied Electronics/ RS Americas
02.2019 - Current
New Accounts Representative
Allied Electronics
09.2016 - 01.2019
Collections/Retail Sales Associate
Aaron's, Inc.
06.2015 - 09.2016
Store Manager
Fredericks of Hollywood
03.2013 - 05.2015
Diploma -
Eastern Hills High School
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