Summary
Overview
Work History
Education
Skills
Timeline

Kristina Alexander

Gardendale,AL

Summary

Hardworking DMV Title Clerk with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company and customer needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

DMV Title Clerk

Copart Auto Auctions
Huntsville, AL
12.2013 - Current
  • Managed and filed paperwork to transfer vehicle ownership title from current owner to insurance company to purchaser for salvage, recovered theft, dealer, donation, and junk car sales.
  • Maintained current DMV title regulations knowledge for Alabama and surrounding states and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Assisted new vehicle owners to understand title transfer and rebuilding process and steps required of owners to finish process.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Verified document authenticity to process title application.
  • Investigated past and current title information to perform record checks.
  • Assisted insurance adjusters, owners, and lien holders with title verification and transfer process questions.
  • Assisted auction members with questions regarding current and past title history.
  • Created and maintained training materials regarding title transfer processing.
  • Audited title processing files to ensure accurate and efficient turnaround time.

Police Dispatcher

Adamsville Police Department
Adamsville, AL
07.2007 - 06.2013
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Tracked call logs and shift data to enter into computer system.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergency situations with established procedures.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Mentored junior team members and managed employee relationships.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Master of Science - Education

Liberty University, Lynchburg, VA
05.2015

Bachelor of Arts - English

Lee University, Cleveland, TN
06.2005
  • Fall, 2001 - Dean's List
  • Member, Sigma Tau Delta, English Honor's Society
  • Additional Coursework: Minor in Writing

Skills

  • Problem-Solving Abilities
  • Data Entry
  • City Ordinances Knowledge
  • Database Updates
  • Document Management
  • Typing 55 WPM
  • Data Acquisition
  • Researching Skills
  • Database Management
  • Policy Analysis
  • Legal Documentation
  • Examination Administration
  • Records Maintenance
  • Professional Correspondence
  • Application Review
  • Risk Management Expertise
  • Records Management
  • Creative Problem Solving
  • Document Verification
  • Document Preparation
  • File Management
  • Data Verification
  • Customer Service
  • Document Review
  • Dispute Resolution

Timeline

DMV Title Clerk - Copart Auto Auctions
12.2013 - Current
Police Dispatcher - Adamsville Police Department
07.2007 - 06.2013
Liberty University - Master of Science, Education
Lee University - Bachelor of Arts, English

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Kristina Alexander