Kristina Alvarez
La Porte,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at La Porte Independent School District. Skilled in dispatch coordination and customer relations, I excel in prioritizing calls and managing service workflows. Achieved a significant improvement in dispatch efficiency and customer service response times. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
Work History
Dispatcher
La Porte Independent School District
2023.01 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of many Buses.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by bus drivers.
Home Health Aide
Golden Age Home Care
2023.01 - 2024.06
- Administered medication as directed by physician.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Nurse Assistant
Dr Stephen Day Orthopedic
2022.09 - 2022.12
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Front Desk Receptionist
Jacinto Medical Group
2021.03 - 2022.02
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
Nursing Assistant
Pediatrics of La Porte
2014.11 - 2021.03
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Documented care actions by completing records and logs in medical software system.
PBX Operator
Clear Lake Regional Hospital
2010.05 - 2015.11
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX05.2006
Associate of Arts - Nursing
San Jacinto College District
Pasadena, TX05.2003
High School Diploma -
Clear Brook High School
Friendswood, TX05.2001
Skills
- Customer Relations
- Work Order Management
- Dispatch Coordination
- Service Coordination
- Data Entry
- Prioritizing calls
- Incident Reporting
- Updating logs
Languages
Spanish
Limited Working
Timeline
Dispatcher
La Porte Independent School District
2023.01 - Current
Home Health Aide
Golden Age Home Care
2023.01 - 2024.06
Nurse Assistant
Dr Stephen Day Orthopedic
2022.09 - 2022.12
Front Desk Receptionist
Jacinto Medical Group
2021.03 - 2022.02
Nursing Assistant
Pediatrics of La Porte
2014.11 - 2021.03
PBX Operator
Clear Lake Regional Hospital
2010.05 - 2015.11
Associate of Science - Nursing
Houston Community College
Associate of Arts - Nursing
San Jacinto College District
High School Diploma -
Clear Brook High School
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