Kristina Anderson
Detroit,MI
Summary
Dependable with a strong work ethic and a commitment to safety. Adaptable to various environments. An asset to any dynamic team, eager to make a positive impact.
Overview
21
21
years of professional experience
Work History
Home Caregiver
Divined Company Long-Term & Hospice Care
06.2014 - 03.2023
- Provide personal care (grooming, toileting, bathing, and dressing)
- Perform housekeeping duties
- Planning and preparing meals
- Medication reminders and assistance
- Errands such as grocery shopping and doctor's appointments
- Documentation (e.g., reporting client concerns, progress notes, incident reports)
- Completes other tasks as required
Night Auditor/ Front Desk Agent
The Inn on Ferry Street
11.2001 - 03.2020
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established
- Check in/check out guests, answer phones, take reservations and assist staff with job functions
- Responsible for issuing safe deposit boxes to guests and ensuring the security of keys
- Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction
- Respond appropriately to guest complaints/requests
- Make appropriate service recovery gestures according to the established guidelines
- Promote teamwork and quality service through daily communication and coordination with other departments
- Perform other duties assigned which may include guest room tours, concierge services, special guest requests, etc
- Reconcile necessary accounts and functions in preparation for the next business day, and efficiently and accurately balance all Rooms and incidental charges during audit, and settles all credit cards
- Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
- Perform daily front desk operations, including check-in and check-out procedures
- Address guest inquiries and resolve guest service issues and address potential barriers to service excellence
- Collaborate with the Housekeeping, maintenance and Bellmen staff on processes and best practices to enhance the guest experience
- Assist with training of new staff members, to ensure high standards of customer service
Education
Animal Science
Michigan State University
East Lansing, MIHigh School Diploma -
Benedictine High School
06-1994
Skills
- Microsoft Office
- Accounts Receivable
- MS(Mult-System Inc) AKA(Jonas Chorum)
Timeline
Home Caregiver
Divined Company Long-Term & Hospice Care
06.2014 - 03.2023
Night Auditor/ Front Desk Agent
The Inn on Ferry Street
11.2001 - 03.2020
Animal Science
Michigan State University
High School Diploma -
Benedictine High School
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