Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristina Averitt

Kerrville,TX

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at HEB. Proven ability to foster customer loyalty and enhance satisfaction through effective communication and cash handling. Committed to maintaining high standards of cleanliness and teamwork in fast-paced environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Junior Florist/Cashier

HEB
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Server/Bartender

Slowrise Slice House
04.2021 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring readiness for each shift.
  • Contributed to a positive work environment through teamwork and communication with staff.
  • Ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Chuy's Tex-Mex Restaurant
06.2019 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Pet Caregiver

Remington Pet Ranch
09.2018 - 05.2019
  • Strengthened bonds between pets and owners with effective communication of animal behavior, needs, and well-being updates.
  • Ensured a clean and safe environment for pets by maintaining sanitary living spaces and administering preventative health measures.
  • Administered regular and special medications for pets.
  • Maintained a safe environment for both pets and caregivers by adhering to strict safety protocols during playtime, outings, or transportation.
  • Increased customer loyalty through consistent, high-quality service for each pet in my care.

Server

Chuy's Tex-Mex Restaurant
06.2017 - 07.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Service Writer

Jesse Britt's Automotive
11.2016 - 05.2017
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Education

Associate of Science - Nursing

McLennan Community College
Waco, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Trained and mentored frequent employees.
  • Up-sold products and motivated customers to upgrade current product plans.

Timeline

Junior Florist/Cashier

HEB
11.2023 - Current

Server/Bartender

Slowrise Slice House
04.2021 - 09.2023

Server

Chuy's Tex-Mex Restaurant
06.2019 - 12.2020

Pet Caregiver

Remington Pet Ranch
09.2018 - 05.2019

Server

Chuy's Tex-Mex Restaurant
06.2017 - 07.2018

Service Writer

Jesse Britt's Automotive
11.2016 - 05.2017

Associate of Science - Nursing

McLennan Community College

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Kristina Averitt