Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Avery

Chesapeake,Virginia

Summary

I am Skilled Accounts Receivable Specialist bringing 15 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments and resolving billing issues. I am recognized as having a positive attitude. I pay very close attention to detail, I have a questioning attitude and I have a willingness to collaborate with leadership and other members of the team to continuously improve processes.

Overview

18
18
years of professional experience

Work History

Accounts Receivable Specialist II

Sentara Healthcare
Norfolk, VA
07.2012 - Current
  • Responsible for the billing of insurance claims and the resolution of issues preventing the payment of outstanding accounts receivable assigned payer(s).
  • Assisted management in training new hires.
  • Contacts insurance carriers for denial reasons and for the payment of claims.
  • Verifies insurance and eligibility.
  • Contacts patients regarding coordination of benefits and demographic issues.
  • Adjudicates insurance claims.

Patient Account Representative

EVMS
Norfolk, VA
03.2009 - 07.2012
  • Provided customer service to patients regarding billing inquiries and account information.
  • Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
  • Researched discrepancies in patient accounts to determine appropriate resolution.
  • Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
  • Updated existing patient files with relevant information such as changes in address or contact information.
  • Collaborated with relevant parties to resolve billing issues and insurance claims.
  • Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
  • Maintained detailed notes on all patient interactions for future reference purposes.
  • Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
  • Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
  • Communicated frequently with insurance companies regarding payment status updates on claims submitted.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
  • Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
  • Resolved inquiries from patients and families.
  • Reached out to patients once insurance was billed in order to obtain payments due.
  • Reviewed flagged items daily and resolved issues.
  • Contacted insurance companies to check status of claim payments.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered patient's questions regarding account discrepancies or problems.
  • Contacted patients with delinquent accounts to solicit payment.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.

POS Cashier

Cracker Barrel Country Store
Chesapeake, VA
01.2008 - 03.2010
  • Processed credit card payments, returns and exchanges.
  • Balanced daily cash receipts with POS system totals at end of shift.
  • Performed opening and closing duties such as setting up registers and counting money in drawers
  • Adhered to all company policies related to cash handling procedures.
  • Delivered positive customer experiences through friendly conversation and fast service.
  • Greeted customers in a friendly and courteous manner.
  • Managed smooth checkout line to efficiently serve customers at normal levels and for special events.
  • Followed safety protocols while handling money, operating machinery and stocking shelves.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Handled customer complaints in a professional manner, escalating issues when necessary.
  • Resolved customers' complaints by smoothly handling returns, exchanges and other service needs.
  • Provided excellent customer service by responding to customer inquiries promptly and professionally.
  • Trained new employees on proper operation of POS systems and use of equipment.
  • Counted money in cash drawer at the beginning of shift to ensure accuracy of funds on hand.
  • Maintained cleanliness of checkout area including counter, workstation and floor space.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.

POS Cashier

Kohls Department Store
Chesapeake, VA
10.2005 - 11.2007
  • Processed credit card payments, returns and exchanges.
  • Balanced daily cash receipts with POS system totals at end of shift.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Performed opening and closing duties such as setting up registers and counting money in drawers.
  • Handled customer complaints in a professional manner, escalating issues when necessary.
  • Boosted store numbers by promoting loyalty programs and encouraging credit card applications.
  • Adhered to all company policies related to cash handling procedures.
  • Delivered positive customer experiences through friendly conversation and fast service.
  • Greeted customers in a friendly and courteous manner.
  • Provided excellent customer service by responding to customer inquiries promptly and professionally.
  • Managed smooth checkout line to efficiently serve customers at normal levels and for special events.
  • Followed safety protocols while handling money, operating machinery and stocking shelves.
  • Counted money in cash drawer at the beginning of shift to ensure accuracy of funds on hand.
  • Maintained cleanliness of checkout area including counter, workstation and floor space.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

Associate of Science - Occupational Science

Centura College
Chesapeake, VA
01-2009

Skills

  • Billing and Dispute Resolution
  • Accounts Payable and Receivable
  • Research and Due Diligence
  • Relationship Building
  • Collections
  • Precision and Accuracy
  • Adjustment posting
  • Proactive and Self-motivated
  • I'm a team player but I also work well on my own

References

References available upon request.

Timeline

Accounts Receivable Specialist II

Sentara Healthcare
07.2012 - Current

Patient Account Representative

EVMS
03.2009 - 07.2012

POS Cashier

Cracker Barrel Country Store
01.2008 - 03.2010

POS Cashier

Kohls Department Store
10.2005 - 11.2007

Associate of Science - Occupational Science

Centura College

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Kristina Avery