Kristina Balayan

• Developed strong customer relationships through effective communication and personalized service.
• Assisted clients in selecting vacation ownership options that best fit their needs.
• Conducted presentations to educate potential buyers on product features and benefits.
• Collaborated with team members to streamline sales processes for improved efficiency.
• Developed strong relationships with clients through excellent customer service and regular followups.

• Streamlined credit application processes to enhance customer experience and improve turnaround times.
• Oversaw daily credit operations, ensuring compliance with regulatory standards and internal policies.
• Implemented training programs for staff on credit assessment tools and risk management practices.
• Analyzed credit risk reports to identify trends and recommend process improvements for operational efficiency.
• Established strong relationships with internal stakeholders to foster a collaborative approach to credit operations management.
• Optimized collections strategies, resulting in higher recovery rates and reduced delinquency ratios.

• Analyzed market trends and consumer data to inform strategic decision-making processes.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.

• Coordinated daily operations to enhance guest satisfaction and service quality.
• Implemented training programs for staff to improve performance and service standards.
• Managed scheduling and staffing to optimize operational efficiency during peak periods.
• Developed standard operating procedures to ensure compliance with company policies.
• Led team meetings to foster communication, collaboration, and employee engagement.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.

• Developed and executed marketing campaigns to enhance brand visibility and customer engagement.
• Supervised team members, providing guidance on best practices in marketing execution and project management.
• Contributed to overall business growth by consistently meeting or exceeding established revenue targets through successful marketing initiatives.

• Conducted performance assessments of marketing programs, identifying areas for improvement and optimization.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.