Kristina Baldo
Aurora,CO
Overview
7
7
years of professional experience
Work History
Logistics Analyst
VIZIO
Denver, CO
11.2021 - Current
- Reviewed and disputed chargebacks related to customers' logistics compliance programs resulting in over $50,000 in reversals each year.
- Analyzed data from various sources to identify root causes of non-compliance to present findings to upper management.
- Maintained Excel spreadsheets tracking violations, chargebacks and reversals.
- Collaborated with cross-functional teams to aid in internal processes and enhance order fulfillment processes.
- Processed purchase orders and created spreadsheets with order details to provide to 3PL team for routing.
- Coordinated resolution of issues with 3PL warehouses, customer transportation teams and carriers.
- Communicated customer compliance requirements to internal team members and 3PL partners.
- Presented instances of non-compliance to 3PL partners to indicate root causes and improve operations.
Benefits Specialist
No Ordinary Moments, Inc.
Huntington Beach, CA
04.2021 - 11.2021
- Resolved issues and inquiries from clients and their agencies regarding Social Security benefits through telephone, email and in-person interactions.
- Utilized Excel to analyze income and expenses by inputting data upon review of bank statements, ledgers, receipts and other financial records.
- Observed strict procedures to maintain data and client confidentiality.
- Organized and participated in budget planning and money management meetings.
- Tracked income and expenses in company account for over 100 clients.
Sales Lead
Build-a-Bear Workshop
Cerritos, California
03.2018 - 03.2021
- Trained, coached and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Maintained above 90% rewards program acceptance rate.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Bachelor of Science - Mathematics
University of California, Irvine
Irvine, CA03.2021
Associate of Arts - Math And Science
Cypress College
Cypress, CA08.2018
Skills
- Proficient in Microsoft Office
- Documentation and Reporting
- Dropbox
- Money Management
- Mathematics
- SAP
- Data Interpretation
- Supply Chain Knowledge
- Electronic Data Interchange
- Staff Management
Timeline
Logistics Analyst
VIZIO
11.2021 - Current
Benefits Specialist
No Ordinary Moments, Inc.
04.2021 - 11.2021
Sales Lead
Build-a-Bear Workshop
03.2018 - 03.2021
Bachelor of Science - Mathematics
University of California, Irvine
Associate of Arts - Math And Science
Cypress College