Kristina Baumiller
Stuart,FL
Summary
Dynamic Office Manager with a proven track record at Symmetry Vascular Center, enhancing team productivity and patient satisfaction through effective operations management and customer service. Skilled in billing accuracy and surgical equipment handling, Increased billing accuracy and reduced surgical errors, demonstrating exceptional organizational and interpersonal abilities.
Overview
21
21
years of professional experience
Work History
Office Manager
Symmetry Vascular Center
07.2014 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Reduced surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
- Prepared patients for surgery with proper positioning, draping, and skin preparation to ensure optimal outcomes.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Maintained comprehensive knowledge of various insurance plans, ensuring accurate information was provided during the authorization process.
- Streamlined insurance authorization processes by implementing efficient workflow strategies.
Team Lead
Kalish Foot Care and Podiatry
09.2007 - 07.2014
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Assisted with month-end closing procedures, verifying data accuracy and reconciling any discrepancies found.
Surgical Scheduler Coordinator
Dr. William B. King
05.2004 - 09.2007
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Verified insurance coverage and obtained pre-authorizations.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
Education
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ04-2007
High School Diploma -
Lincoln Park Academy
Fort Pierce, FL04-2002
Skills
- Office management
- Customer service
- Scheduling and calendar management
- Staff management
- Operations management
- Insurance verification
- Patient coordination
- Accounts receivable management
- Setting up and operating equipment
- Surgical equipment handling
- Pre-surgical preparation
Timeline
Office Manager
Symmetry Vascular Center
07.2014 - Current
Team Lead
Kalish Foot Care and Podiatry
09.2007 - 07.2014
Surgical Scheduler Coordinator
Dr. William B. King
05.2004 - 09.2007
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Lincoln Park Academy
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