Kristina Bayliss
Winchester,Virginia
Summary
Well-versed in performing cycle counts and full inventory audits on schedule. In-depth knowledge of documentation requirements. Adept at researching problems and identifying solutions with little oversight. Strong communicator and multitasker with strong time-management skills.
Overview
7
7
years of professional experience
Work History
Cycle Counter
KraftHeinz Food
04.2022 - Current
- Completed daily cycle counts of products, components and raw materials.
- Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
- Performed full audits each week and documented results.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Monitored and adjusted inventory levels daily.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Member Service Trainer
Navy Federal Credit Union
02.2020 - 10.2022
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
- Developed assessments to measure and assess effectiveness of training curriculum and learner performance.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
- Worked with management to identify skills and knowledge required for success.
- Worked with departmental management to create individual training plans for service staff.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Provided coaching and mentoring to employees.
- Trained and mentored numerous new personnel hired to fulfill various roles.
Security Supervisor
Navy Federal Credit Union
02.2017 - 02.2020
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
Member Service Representative
Navy Federal Credit Union
02.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Education
Associate in Business - Business Administration And Management
Laurel Ridge Community College
Middletown, VA06.2024
Supervision Certificate -
Laurel Ridge Community College
Middletown, VA05.2019
Skills
- Operational Efficiency
- Inquiry Response
- Complex Problem-Solving
- Course Planning
- Customer Service
- Microsoft Office
- Courseware Development
- Public Speaking
- Active Listening
- Critical Thinking
- Instructing
Timeline
Cycle Counter
KraftHeinz Food
04.2022 - Current
Member Service Trainer
Navy Federal Credit Union
02.2020 - 10.2022
Security Supervisor
Navy Federal Credit Union
02.2017 - 02.2020
Member Service Representative
Navy Federal Credit Union
02.2016 - 02.2017
Associate in Business - Business Administration And Management
Laurel Ridge Community College
Supervision Certificate -
Laurel Ridge Community College
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