Kristina Bergman
Clearwater
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
18
18
years of professional experience
Work History
Assistant Manager
PetSmart
01.2021 - Current
- Coordinated employee schedules and training
- Supervise employees receipt of merchandise, stocking and floor setup
- Evaluate employee performance and identify hiring and training needs
- Addressed customer inquiries and resolved complaints
- Run the store while the manager is away from the store
- Track the progress of weekly, monthly, quarterly and annual objectives
- Make sure all employees adhere to company's policies and guidelines
- Coach and support new and existing Sales Associates
- Supervise and motivate staff to perform their best
- Assisting the manager in organizing, planning, and implementing strategy.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Operations Manager & Pharmacy Technician
CVS Pharmacy
01.2006 - 01.2020
- Delivered excellent customer service by greeting and assisting each customer
- Assessing customers' needs and suggesting solutions to their problems
- Count cash and prepare deposits
- Setting and attaining sales goals
- Cleaning and restocking the store throughout the day, before opening and after closing
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Countryside High School
05.2007
Skills
- Team Management
- Conflict Resolution skills
- Training and development
- Task Delegation
- Employee Performance Evaluations
- Recruiting and Interviewing
- Product and Service Knowledge
- Employee Scheduling
- Retail Operations Management
- Orientation and Training
- Money Handling
- Inventory management
- Industry knowledge
- Problem-solving abilities
Timeline
Assistant Manager
PetSmart
01.2021 - Current
Operations Manager & Pharmacy Technician
CVS Pharmacy
01.2006 - 01.2020
High School Diploma -
Countryside High School