Kristina Blackshear
Philadelphia,PA
Summary
Passionate case manager with 12 years of experience supporting victims of abuse that have PTSD. Organized and skilled at documenting and completing individualized service and treatment plans. Looking to provide direct support to Veterans.
Overview
12
12
years of professional experience
Work History
Behavioral Health Clinician
Children's Hospital Of Philadelphia, CHOP
07.2019 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Mentored new Behavioral Health Clinicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
Specialized Behavioral Health Resource Home Manager
DELTA FAMILY SERVICES, LLC
09.2017 - Current
- Ensuring the safety and well-being of clients, in which whom are placed in resource homes.
- Ensuring that clients remain in compliance with company policies, state laws, and regulations.
- Reporting in family court and providing families with resources for obtaining permanency and behavioral health management.
- Counseling clients through past traumatic experiences, including but not limited to, physical abuse, sexual abuse, abandonment, neglect, and medical abuse.
- Providing a solution-based approach to assist clients that are in need of services.
- Analyzing and identifying the level of services needed in order for clients to achieve desired outcomes.
- Making referrals for clients to outside agencies.
- Provided transportation for children and parents to and from visits and court.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Interviewed clients and verified all information provided to determine eligibility for assistance.
- Enhanced the well-being of children in care through comprehensive case management and individualized service plans.
- Formulating crisis plans, medical treatment plans, and behavioral treatment plans for clients that are in need of extra support.
- Evaluated program effectiveness through regular review and analysis, implementing improvements as needed to ensure continued success in meeting the needs of foster youth and their families.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Therapeutic Support Staff
PENNSYLVANIA MENTOR NETWORK
05.2012 - 09.2019
- Provided direct support to client's with mental health & behavioral health concerns.
- Supported client's emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during sessions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
- Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
- Advocated for clients'' needs within the community, while connecting them to appropriate resources and services.
- Assisted school staff with implementing targeted interventions within classroom settings for improved academic performance among students receiving therapeutic support.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
- Facilitated successful transitions from hospitalization or residential treatment back into the community for smoother reintegration into daily life routines.
- Provided case management services to coordinate care across multiple providers, ensuring seamless support for clients navigating complex systems.
- Trained family members on techniques to support their loved ones at home, enhancing the overall effectiveness of therapy initiatives.
- Established rapport with clients, fostering trustful relationships that facilitated open communication.
- Evaluated client progress by conducting regular assessments and adjusting therapeutic interventions accordingly.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
Case Manager
WORDSWORTH, CUA 5
04.2015 - 08.2016
- Ensuring the safety, and well-being of case children, providing direct support to families referred by The Department of Human Services
- Reporting in family court, helping children obtain permanency through adoption and permanent legal custodianship.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Monitored foster home compliance with state regulations and conducted regular home visits to ensure safe environments for children placed in care.
- Enhanced family stability by conducting comprehensive assessments and developing individualized service plans.
- Facilitated successful transitions to independent living for older youth aging out of foster care through life skills training and resource coordination.
- Ensured timely completion of documentation, including case notes, court reports, and treatment plans to maintain compliance with state regulations.
- Increased placement success rates by matching children with suitable foster families based on their needs and preferences.
- Enhanced community partnerships by building relationships with local schools, mental health providers, and other supportive services for children in foster care.
- Developed strong rapport with clients, maintaining regular communication and offering guidance throughout their time in the foster care system.
- Strengthened child-parent relationships through facilitating supervised visitations and providing support during reunification processes.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Substitute Teacher
EDUCATORS ON CALL
09.2014 - 04.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed lesson plans designed by absent teachers.
- Tutoring children and helping them have efficient understanding of the material and text.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assigned, explained and graded homework.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
Education
B.A. in Sociology with a Minor in Psychology -
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma -
George Washington High School
Philadelphia, PASkills
- Anxiety Management
- Suicide Risk Assessment
- Suicide Prevention
- Boundary Setting
- Treatment Plans
- Case Documentation
- Certified in CPR/AED
- Clinical Documentation
- Depression Treatment
- Mental Health Assessment
References
Furnished upon request
Timeline
Behavioral Health Clinician
Children's Hospital Of Philadelphia, CHOP
07.2019 - Current
Specialized Behavioral Health Resource Home Manager
DELTA FAMILY SERVICES, LLC
09.2017 - Current
Case Manager
WORDSWORTH, CUA 5
04.2015 - 08.2016
Substitute Teacher
EDUCATORS ON CALL
09.2014 - 04.2015
Therapeutic Support Staff
PENNSYLVANIA MENTOR NETWORK
05.2012 - 09.2019
B.A. in Sociology with a Minor in Psychology -
Kutztown University of Pennsylvania
High School Diploma -
George Washington High School
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