Kristina Bolinger
Tyler,TX
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Family Dollar showcased my strong work ethic and problem-solving abilities. Skilled in multitasking and organization, I led teams to exceed performance goals while fostering collaboration. My approach consistently improves efficiency and workplace cleanliness, making me a valuable asset to any customer-focused team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Store Manager
Family Dollar
04.2022 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Line Worker
John Souls Foods
08.2019 - 04.2022
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Supported production needs by performing routine tasks using standard procedures and equipment.
CAP 2 Associate
Walmart
12.2018 - 08.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Addressed customer inquiries with knowledgeable responses and provided helpful suggestions for their shopping needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Cleaner
AHI
07.2017 - 12.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Crew Lead
Ambrosia Gardening LLC
03.2010 - 08.2015
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Built sitting areas and walk ways.
- Planted new flowers and plants with each season.
Server
Gunther Toody's
09.2006 - 03.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food and Beverage Attendant
Harmony Bowl
05.2004 - 10.2004
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Museum Shop Assistan
Colorado Springs Fine Arts Center
02.2004 - 09.2004
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Handled consignment items.
- Made sure we had enough supplies for special events for customers to buy
Education
High School Diploma -
Woodland Park High School
Woodland Park, CO06.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Teamwork and Collaboration
- Attention to Detail
- Workplace Cleanliness
- Safety Procedures
- Dedicated and Strong Work Ethic
Hobbies
My hobbies are Reading, Writing, Listening to a wide verity of music, watching documentaries
Timeline
Store Manager
Family Dollar
04.2022 - 04.2024
Line Worker
John Souls Foods
08.2019 - 04.2022
CAP 2 Associate
Walmart
12.2018 - 08.2019
Cleaner
AHI
07.2017 - 12.2018
Crew Lead
Ambrosia Gardening LLC
03.2010 - 08.2015
Server
Gunther Toody's
09.2006 - 03.2010
Food and Beverage Attendant
Harmony Bowl
05.2004 - 10.2004
Museum Shop Assistan
Colorado Springs Fine Arts Center
02.2004 - 09.2004
High School Diploma -
Woodland Park High School
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