Kristina Bondoc
Temecula,CA
Summary
Successful Learning and Development professional skilled at developing, implementing and optimizing training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring training, leadership and instructional design abilities developed over a 13-year career to a growth-oriented role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning and Development Officer
San Diego County Credit Union
11.2017 - Current
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Designed and delivered web-based, self-directed learning materials.
- Created and oversaw New Hire and IRA training programs for operations.
- Developed lesson plans, instructional materials and written practice tests for New Hire and Call Center training courses.
Implementation Specialist
Great Lakes Data Systems
12.2015 - 10.2017
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Cultivated relationships with sales team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Facilitator
Time Warner Cable
09.2010 - 12.2015
- Trained and mentored new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Held demonstrations and one-on-one coaching sessions on use of cable equipment.
- Maintained records on attendance and participation.
- Provided coaching and mentoring to employees.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, COBachelor of Arts - Graphic Design
San Diego State University
San Diego, CASkills
- Training Manuals and Processes
- Articulate Storyline
- Implementation Support
- Adult Learning Principles
- Flexible and Adaptable
- Critical Thinking
Certification
- Training Certificate, ATD
Timeline
Learning and Development Officer
San Diego County Credit Union
11.2017 - Current
Implementation Specialist
Great Lakes Data Systems
12.2015 - 10.2017
Customer Service Facilitator
Time Warner Cable
09.2010 - 12.2015
Bachelor of Science - Business Administration And Management
Colorado Technical University
Bachelor of Arts - Graphic Design
San Diego State University
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