Kristina Boone
Northglenn,CO
Summary
Detail-oriented and knowledgeable Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.
Overview
4
4
years of professional experience
Work History
Office Coordinator
Colorado Sleep Institute
08.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Monitored front areas so that questions could be promptly addressed, providing exceptional customer service that led to increased patient retention rates.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Collaborated with various departments (sleep labs, CPAP clinic, and clinic providers) to streamline processes and improve interdepartmental communication.
- Improved patient satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Caregiver
SYNERGY HomeCare
01.2022 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Visiting Angels
08.2021 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Hamptons of Tyler Senior Living (Civitas)
08.2020 - 07.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
Education
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TxSkills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
Timeline
Office Coordinator
Colorado Sleep Institute
08.2022 - Current
Caregiver
SYNERGY HomeCare
01.2022 - 03.2022
Caregiver
Visiting Angels
08.2021 - 01.2022
Caregiver
Hamptons of Tyler Senior Living (Civitas)
08.2020 - 07.2021
Bachelor of Science - Nursing
University of Texas At Tyler
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