Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Borjeson

Buckeye,AZ

Summary

Resourceful, friendly and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.


Dedicated in housekeeping industries versed in customer service and delivering exceptional customer satisfaction. Excellent organization and time management abilities . Deadline driven, with the desire to advance professionally and contribute to successful operations . Taking on multiple rolls in the hospitality industry with enthusiasm, meeting challenging demands in high-volume environment. Always willing to go the extra mile to exceed company and customer satisfaction.

Overview

10
10
years of professional experience

Work History

L1 FC Associate I, L1

Amazon
06.2022 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks to transport merchandise throughout facility.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
  • Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
  • Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.

Restaurant Cook

Irish Wolfhound Restaurant & Pub
01.2022 - 05.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Collaborated with other kitchen staff for efficient meal preparation and seamless service during peak hours.
  • Increased ticket times by efficiently multitasking between multiple order preparations without sacrificing attention to detail or presentation standards.
  • Exhibited exceptional time management skills by completing tasks efficiently, prioritizing responsibilities appropriately, and meeting deadlines under pressure.
  • Contributed to positive teamwork dynamics through effective communication with servers, dishwashers, and management personnel.

Housekeeping Manager , Assistant General Manager.

Phoenicia Lodge #28
10.2019 - 04.2021
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.

Housekeeping Room Attendant

Grahm & Co. Hotel
12.2020 - 09.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.

Housekeeping Team Leader

Copperhood Retreat & Spa
11.2020 - 02.2021
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Worked with front desk to respond promptly to all guest requests.
  • Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.

Front Desk Management, Housekeeping Manager.

Selina, Woodstock
06.2019 - 10.2019
  • Managed staff of housekeepers.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.

Front Desk Manager, Housekeeping Manager.

The Lodge
03.2017 - 06.2019
  • Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Optimized room inventory management, resulting in reduced overbooking occurrences.

Packer, Packaging of Fresh Goods.

Merideth's Bread
02.2015 - 03.2017
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Education

No Degree - Curriculum

Onteora High School
4166 State Route 28 Boiceville, NY 12412

Skills

  • Warehouse Safety
  • Teamwork and Collaboration
  • Packing Efficiency
  • Critical Thinking
  • Housekeeping
  • Little hotelier
  • Cloud beds
  • Winks system
  • Front desk
  • Laundry
  • Catering
  • Customer service
  • Time- Management
  • Organization skills
  • Issue resolution

Timeline

L1 FC Associate I, L1

Amazon
06.2022 - Current

Restaurant Cook

Irish Wolfhound Restaurant & Pub
01.2022 - 05.2022

Housekeeping Room Attendant

Grahm & Co. Hotel
12.2020 - 09.2021

Housekeeping Team Leader

Copperhood Retreat & Spa
11.2020 - 02.2021

Housekeeping Manager , Assistant General Manager.

Phoenicia Lodge #28
10.2019 - 04.2021

Front Desk Management, Housekeeping Manager.

Selina, Woodstock
06.2019 - 10.2019

Front Desk Manager, Housekeeping Manager.

The Lodge
03.2017 - 06.2019

Packer, Packaging of Fresh Goods.

Merideth's Bread
02.2015 - 03.2017

No Degree - Curriculum

Onteora High School

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Kristina Borjeson