Kristina Boutin
Lancaster,NH
Summary
Proven professional with a strong background in healthcare and banking, excelling in HIPAA compliance and office administration. At Littleton Regional Healthcare, I enhanced patient care coordination and confidentiality, achieving optimal OR schedule utilization. Demonstrated exceptional organization and customer service skills, ensuring a seamless experience for clients at Connecticut River Bank.
Overview
17
17
years of professional experience
Work History
Operating Room Scheduler
Littleton Regional Healthcare
10.2021 - 08.2022
- Maintained strict privacy standards while handling sensitive patient information during the scheduling process.
- Coordinated with surgeons, anesthesiologists, and nursing staff to ensure timely case start times.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues across various departments involved in patient care delivery.
- Managed daily OR schedules, ensuring optimal utilization of operating rooms and staff.
Medical Secretary
Littleton Regional Healthcare
04.2013 - 03.2020
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
Bank Teller/Customer Service Representative
Connecticut River Bank
05.2005 - 04.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma -
White Mountain Regional High School
Whitefield, NH06-2006
Skills
- HIPAA compliance
- Strong organization
- Calendar management
- Office administration
Timeline
Operating Room Scheduler
Littleton Regional Healthcare
10.2021 - 08.2022
Medical Secretary
Littleton Regional Healthcare
04.2013 - 03.2020
Bank Teller/Customer Service Representative
Connecticut River Bank
05.2005 - 04.2013
High School Diploma -
White Mountain Regional High School
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