Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTINA BOWLIN

Lucedale,MS

Overview

9
9
years of professional experience
1
1
Certification

Work History

Escalation Manager

Pilot Catastrophe Services
03.2023 - 01.2025
  • Collaborated with other departments to meet customer needs and gained feedback.
  • Escalated customer issues to management for appropriate action to be taken.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.

Desk Adjuster

Pilot Catastrophe
05.2021 - 01.2023
  • Conduct investigations of assigned claims, making clear and accurate documentation while working on the claim
  • Review claim documents such as photos to determine the cost or value of the insured items and coverage
  • Identify exposures, establish reserves and issue timely payment on assigned claim files
  • Using CCC software to write for auto damages which include collision, flood, hail, fire, and total loss
  • Review policy and explain applicable coverages to Insured relating to loss
  • Review and analyze assigned claims to identify potential fraud indicators
  • Negotiate with insured and contractors to restore property to pre-loss condition
  • Use multiple platforms of estimating software to include: NextGen, CCC One, CCC Portal, Xactimate and CPT

Claims Processor

Pilot Catastrophe
02.2021 - 04.2021
  • Responsible for helping assist in the help room which included inputting claim information in XactAnalysis, contacting the adjuster, updating spreadsheets for daily reports, understanding compliance guidelines, sending emails to different carriers and adjusters, requesting needed information, receiving and directing phone calls, and assessing the status of a claim to send to the correct department

Registration Clerk

George Regional Hospital
10.2019 - 02.2021
  • Responsible for registering patients from the time they walked in the door of the emergency room which included assessing the emergency, taking their information and putting that information into the computer, verifying their information and insurance, helping family members of patients, receiving and directing phone calls, registering medical test, processing payments, facilitating the transfer of patients to another hospital and discharging patients

Owner

Generation Antiques
01.2016 - 01.2019
  • Listed and sold antiques and collectibles
  • Responsible for opening and closing the store every day, managing all the finances which included several vendor spaces
  • Listed and published items online to sell, managed employees, and orchestrated store events

Education

No Degree - Radiology

Mississippi Gulf Coast Community College
Perkinston, MS

GED -

Mississippi Gulf Coast Community College
Perkinston, MS
01-1996

Skills

  • Spreadsheet tracking
  • Form processing
  • Reporting and documentation
  • Performance management
  • Complaint investigation
  • Write reports
  • Complex Problem-solving
  • Customer service
  • Policy implementation
  • Multitasking and organization

Certification

  • State Farm Fire
  • State Farm Policy
  • State Farm Auto
  • Allstate Auto
  • Adjust U - 2021
    Adjuster training college hosted by Mid-America Catastrophe Services.
  • Adjuster Pro
    Completed all requirements for Alabama Adjuster’s License All Lines.
  • States Licensed AL, AK, AZ, AR, GA, ID, IN, KY, LA, ME, MI, MN, MS, MT, NV, NH, NM, NC, OK, OR, TX, UT, WA, WV, WY, NY

Timeline

Escalation Manager

Pilot Catastrophe Services
03.2023 - 01.2025

Desk Adjuster

Pilot Catastrophe
05.2021 - 01.2023

Claims Processor

Pilot Catastrophe
02.2021 - 04.2021

Registration Clerk

George Regional Hospital
10.2019 - 02.2021

Owner

Generation Antiques
01.2016 - 01.2019

No Degree - Radiology

Mississippi Gulf Coast Community College

GED -

Mississippi Gulf Coast Community College

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KRISTINA BOWLIN