Kristina Bracero
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Elevate Professionals Marketing
04.2023 - Current
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Excellent communication skills, both verbal and written..
- Established and maintained positive relationships with customers.
Administrative Assistant
Luna Group Consulting Firm
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Catering Sales Manager
Empire Eats Catering
04.2022 - 03.2023
- Increased event bookings by developing and implementing effective catering sales strategies
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners
- Strengthened client relationships through consistent communication and excellent customer service
- Updated departmental websites and social media accounts with relevant, engaging content.
Server
Seito Sushi
07.2020 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Server
Poole'side Pies
10.2019 - 04.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
Front Server
The Umstead Hotel
03.2017 - 09.2019
- Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests
- Prepared tables promptly after guest departure, allowing for efficient table turnover during high-volume periods
- Participated in regular team meetings and provided valuable input on ways to improve overall restaurant operations
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Education
Associate of Science -
Valencia College
06-2014
Skills
- Marketing
- Negotiation
- Social media management
- Relationship builder
- Strong interpersonal skills
- Scheduling
- Sales
- Event planning proficiency
- Database entry
Timeline
Brand Ambassador
Elevate Professionals Marketing
04.2023 - Current
Administrative Assistant
Luna Group Consulting Firm
01.2023 - Current
Catering Sales Manager
Empire Eats Catering
04.2022 - 03.2023
Server
Seito Sushi
07.2020 - 10.2021
Server
Poole'side Pies
10.2019 - 04.2020
Front Server
The Umstead Hotel
03.2017 - 09.2019
Associate of Science -
Valencia College
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