Kristina Brasi
Clermont
Summary
Accomplished Store and Operations Manager with a proven track record at Sears Holdings, adept in customer service management and problem-solving. Spearheaded initiatives that significantly enhanced store productivity and employee morale, leveraging skills in inventory management and training. Demonstrates exceptional leadership and organizational abilities, driving operational excellence and strategic growth.
Overview
25
25
years of professional experience
Work History
Store Manager
La-Z-Boy Furniture
09.2021 - Current
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
Store Manager
Kane's Furniture
10.2019 - 09.2021
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Chico's FAS
07.2016 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Analyzed sales data for strategic planning and resource allocation.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
Operations Manager
Sears Holdings
11.2012 - 06.2016
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
District Manager
Fashion Bug
12.1999 - 10.2012
- Established operational benchmarks to monitor performance and quality.
- Aligned team objectives to organizational goals for cohesive direction.
- Drove employee engagement initiatives for improved morale and retention.
- Fostered strong client relationships to drive repeat business and referrals.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
High School Diploma -
Hudson High School
Hudson, FL05-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Store merchandising
- Inventory management
- Recruitment and hiring
Timeline
Store Manager
La-Z-Boy Furniture
09.2021 - Current
Store Manager
Kane's Furniture
10.2019 - 09.2021
Store Manager
Chico's FAS
07.2016 - 09.2019
Operations Manager
Sears Holdings
11.2012 - 06.2016
District Manager
Fashion Bug
12.1999 - 10.2012
High School Diploma -
Hudson High School
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