Kristina Brothis
Durango,CO
Summary
Results-oriented manager with a solid track record in team leadership and operational excellence. Expertise in driving efficiency and productivity through effective project management and customer service strategies. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Skilled in overseeing team dynamics, fostering talent development, and ensuring high-quality outcomes across various initiatives. Committed to leveraging strong problem-solving abilities to achieve organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager and Baker
Hermosa Cafe
Durango, CO
10.2024 - Current
- Monitored employee performance, training, and reviews.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
Lead Barista/Cook
Empires Edge Grill
Empire, CO
04.2024 - 10.2024
- Supervised daily barista operations and ensured high-quality beverage preparation.
- Trained new staff on coffee brewing techniques and customer service protocols.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- I maintained high standards of cleanliness, sanitation, and safety throughout the restaurant, and ensured compliance with all health codes, licensing regulations, and labor laws.
- I trained staff on proper Barista techniques resulting in an increase in upselling opportunities
Server / Expeditor
Cabin Creek Brewing
Georgetown, Colorado
08.2022 - 02.2024
- I managed multiple tasks simultaneously during busy periods, prioritizing tasks based on urgency and customer needs.
- Demonstrated strong attention to detail by accurately checking food orders for accuracy before delivering them to customers.
- Collaborated with servers and kitchen staff to ensure timely delivery of meals and maintain a smooth dining experience.
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service.
Education
Partial - Interactive media and graphic design
The Art Institute of Colorado
Denver, CO09.2010
Skills
- Standard operating procedures
- Inventory management
- Task prioritization
- Recruiting and interviewing
- Customer Service
- Retail Sales
- Restaurant Management
- Illustration
- Adobe Creative Suite
- Layout Design
- Abode Illustrator
- Staff management
- Employee training
Certification
- Forklift Certification, 08/01/18, Present
References
References available upon request.
Timeline
Manager and Baker
Hermosa Cafe
10.2024 - Current
Lead Barista/Cook
Empires Edge Grill
04.2024 - 10.2024
Server / Expeditor
Cabin Creek Brewing
08.2022 - 02.2024
Partial - Interactive media and graphic design
The Art Institute of Colorado
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