Kristina Brown CSR #111222

Server

Lucilles Smokehouse BBQ

06.2012 - Current

Provided excellent customer service by promptly attending to guest needs and inquiries.
Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
Collaborated with kitchen staff to ensure timely and accurate food orders for customers.
Adapted quickly to high-volume environments while maintaining composure and efficiency.
Supported team members during busy shifts by communicating effectively and sharing responsibilities.
Learned menu items thoroughly to provide accurate recommendations and upsell options.
Followed health and safety protocols to ensure a safe dining environment for guests and staff.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.