Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kristina Bruorton

Midway,GA

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal Shopper

Shipt
Savannah, GA
09.2024 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Handled client budgets efficiently, ensuring the best value for their spending.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Completed pickup and shopping orders for customers within local area.
  • Greeted and assisted customers to foster positive experiences.
  • Compiled and analyzed client feedback to identify trends and areas for service enhancement.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Suggested comparable products to replace out-of-stock items.
  • Maintained accurate records of all purchases made by customers.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.

CSR - Customer Service Representative

Parker's Kitchen
Richmond Hill, US
10.2023 - Current
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Suggested alternative products when requested items were out of stock
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Maintained confidentiality of sensitive financial information during transactions
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
  • Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
  • Cultivated positive relationships with vendors by effectively communicating any inventory discrepancies or delivery issues
  • Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
  • Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
  • Responded promptly to customer inquiries regarding product availability or location within the store
  • Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste
  • Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise

Personal Shopper

Instacart
Savannah, GA
03.2023 - Current
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Scanned items when pulling from shelves to update system stock information.
  • Handled client budgets efficiently, ensuring the best value for their spending.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Completed pickup and shopping orders for customers within local area.
  • Researched new products and brands to offer customers the most up-to-date selection.
  • Greeted and assisted customers to foster positive experiences.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Utilized street maps to plan and determine most efficient routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Delivery Driver

DoorDash
Hinesville, GA
04.2022 - Current
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Utilized street maps to plan and determine most efficient routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Checked tires for proper inflation before leaving on each route.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Utilized GPS and maps for efficient route planning.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Notified customers of delays to decrease calls to support.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Navigated routes with relevant map programs and GPS systems.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Received daily delivery instructions and route assignments from dispatch.

Package Handler

FedEx
Richmond Hill, GA
04.2022 - 09.2023
  • Assisted in loading delivery trucks with prepared packages.
  • Followed company policies and procedures for secure package handling.
  • Collaborated with team members to improve workflow and increase productivity.
  • Inspected packages for damages or defects and recorded any issues found.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.

Server

LocalWork
Richmond Hill, GA
10.2021 - 04.2022
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Bartender/Server

Tbonz Gill and Grill
Charleston, US
05.2018 - 09.2020
  • Customer Service
  • Making Drinks
  • Food Prep
  • Inventory
  • Stocking
  • Printing and typing up menus
  • Delivering food
  • Computer skills

Server

Toast Restaurant
Charleston, US
01.2016 - 01.2017
  • Customer Service
  • Bartender
  • Food Runner
  • Greeter
  • Prep
  • Count/ Organize money
  • Stock/ Clean

Caregiver

North Charleston United Methodist Daycare
North Charleston, US
01.2014 - 01.2016
  • Cared for all ages up to 5
  • Made/ followed schedule
  • Food prep
  • Teaching children (colors, numbers, etc.)

Cashier/Customer Service

BI-LO
Charleston, US
11.2013 - 02.2014
  • Customer Service
  • Hospitality
  • Counting/ keeping track of money
  • Stocking
  • Online organizer (online Shopping)

Education

Online course - Medical Billing & Coding

Savannah Technical College
Savannah, GA
01.2023

High School Diploma -

West Ashley High School
Charleston, SC
06.2011

Some College (No Degree) - Nursing, EMT

Trident Technical College
North Charleston, SC

Skills

  • Customer service
  • Client communication
  • Shopping management
  • Flexible schedule
  • Route optimization
  • Upbeat and outgoing attitude
  • Merchandise selection

Certification

CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Personal Shopper

Shipt
09.2024 - Current

CSR - Customer Service Representative

Parker's Kitchen
10.2023 - Current

Personal Shopper

Instacart
03.2023 - Current

Delivery Driver

DoorDash
04.2022 - Current

Package Handler

FedEx
04.2022 - 09.2023

Server

LocalWork
10.2021 - 04.2022

Bartender/Server

Tbonz Gill and Grill
05.2018 - 09.2020

Server

Toast Restaurant
01.2016 - 01.2017

Caregiver

North Charleston United Methodist Daycare
01.2014 - 01.2016

Cashier/Customer Service

BI-LO
11.2013 - 02.2014

Online course - Medical Billing & Coding

Savannah Technical College

High School Diploma -

West Ashley High School

Some College (No Degree) - Nursing, EMT

Trident Technical College

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Kristina Bruorton