Kristina Bruorton
Midway,GA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Shopper
Shipt
Savannah, GA
09.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded promptly to customer inquiries via phone calls or emails.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Completed pickup and shopping orders for customers within local area.
- Greeted and assisted customers to foster positive experiences.
- Compiled and analyzed client feedback to identify trends and areas for service enhancement.
- Satisfied customers with quick, accurate service under tight deadlines.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Suggested comparable products to replace out-of-stock items.
- Maintained accurate records of all purchases made by customers.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
CSR - Customer Service Representative
Parker's Kitchen
Richmond Hill, US
10.2023 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
- Cultivated positive relationships with vendors by effectively communicating any inventory discrepancies or delivery issues
- Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Responded promptly to customer inquiries regarding product availability or location within the store
- Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste
- Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise
Personal Shopper
Instacart
Savannah, GA
03.2023 - Current
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded promptly to customer inquiries via phone calls or emails.
- Scanned items when pulling from shelves to update system stock information.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Completed pickup and shopping orders for customers within local area.
- Researched new products and brands to offer customers the most up-to-date selection.
- Greeted and assisted customers to foster positive experiences.
- Satisfied customers with quick, accurate service under tight deadlines.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Utilized street maps to plan and determine most efficient routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Delivery Driver
DoorDash
Hinesville, GA
04.2022 - Current
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Utilized street maps to plan and determine most efficient routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Checked tires for proper inflation before leaving on each route.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Utilized GPS and maps for efficient route planning.
- Monitored fuel level throughout shift and refueled when necessary.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Notified customers of delays to decrease calls to support.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Maintained accurate records of goods delivered and collected payments as required.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Received daily delivery instructions and route assignments from dispatch.
Package Handler
FedEx
Richmond Hill, GA
04.2022 - 09.2023
- Assisted in loading delivery trucks with prepared packages.
- Followed company policies and procedures for secure package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Inspected packages for damages or defects and recorded any issues found.
- Resolved conveyor system issues by clearing jams and blockages.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Stacked boxes onto pallets in an efficient manner.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
Server
LocalWork
Richmond Hill, GA
10.2021 - 04.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bartender/Server
Tbonz Gill and Grill
Charleston, US
05.2018 - 09.2020
- Customer Service
- Making Drinks
- Food Prep
- Inventory
- Stocking
- Printing and typing up menus
- Delivering food
- Computer skills
Server
Toast Restaurant
Charleston, US
01.2016 - 01.2017
- Customer Service
- Bartender
- Food Runner
- Greeter
- Prep
- Count/ Organize money
- Stock/ Clean
Caregiver
North Charleston United Methodist Daycare
North Charleston, US
01.2014 - 01.2016
- Cared for all ages up to 5
- Made/ followed schedule
- Food prep
- Teaching children (colors, numbers, etc.)
Cashier/Customer Service
BI-LO
Charleston, US
11.2013 - 02.2014
- Customer Service
- Hospitality
- Counting/ keeping track of money
- Stocking
- Online organizer (online Shopping)
Education
Online course - Medical Billing & Coding
Savannah Technical College
Savannah, GA01.2023
High School Diploma -
West Ashley High School
Charleston, SC06.2011
Some College (No Degree) - Nursing, EMT
Trident Technical College
North Charleston, SCSkills
- Customer service
- Client communication
- Shopping management
- Flexible schedule
- Route optimization
- Upbeat and outgoing attitude
- Merchandise selection
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Personal Shopper
Shipt
09.2024 - Current
CSR - Customer Service Representative
Parker's Kitchen
10.2023 - Current
Personal Shopper
Instacart
03.2023 - Current
Delivery Driver
DoorDash
04.2022 - Current
Package Handler
FedEx
04.2022 - 09.2023
Server
LocalWork
10.2021 - 04.2022
Bartender/Server
Tbonz Gill and Grill
05.2018 - 09.2020
Server
Toast Restaurant
01.2016 - 01.2017
Caregiver
North Charleston United Methodist Daycare
01.2014 - 01.2016
Cashier/Customer Service
BI-LO
11.2013 - 02.2014
Online course - Medical Billing & Coding
Savannah Technical College
High School Diploma -
West Ashley High School
Some College (No Degree) - Nursing, EMT
Trident Technical College