Kristina Burnson
Spring Hill
Summary
Nearly a decade of experience in the Behavioral Health community, with diverse roles across various departments. Proven ability to influence company-wide decisions through a comprehensive understanding of operations. Expertise in developing processes that enhance revenue generation and achieve budgetary objectives. Committed to supporting organizational success, including optimizing billing procedures for efficiency.
Overview
10
10
years of professional experience
Work History
Billing Director
Well Behavioral Health
Spring Hill
07.2019 - Current
- Streamlined billing workflows to enhance operational efficiency and accuracy.
- Developed and implemented billing procedures to improve accuracy, efficiency and customer satisfaction.
- Created reports on billing activities, aging accounts receivable, revenue collections.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Developed and maintained a comprehensive billing system database for accurate record-keeping and reporting.
Admissions Coordinator / Admissions Trainer
Center for Discover
Los Alamitos
04.2017 - 07.2019
- Managed communication with potential clients and/or family throughout the admission cycle.
- Trained new staff on admissions procedures and software systems.
- Handled admissions for RTC, PHP, and IOP locations in multiple states.
- Managed communication between accepted clients and other departments, such as Billing and Program Directors, located in other states.
- Reviewed insurance benefits with potential clients and/or loved ones.
- Assisted in the shorting of timeline from initial call to day of admit.
- Developed training material/flow for new Admission Coordinators.
Facility Manager
Center for Discover
Tampa
04.2016 - 04.2017
- Handled all new admission intake processes.
- Audited chart notes.
- Conducted minutes for staff meetings.
- Created and ran an arts group for clients.
- Assisted with meal prep and meal support for clients.
- Oversaw weighing clients weekly, and noted any issues or concerns for RD and PT to be aware of.
- Marketing with outside providers and the community.
- Provided facility tours to outside providers.
Education
Public Speaking/Leadership -
Metro Master's Commission
01.2004
Skills
- Leadership
- Collections management
- Billing database management
- Administration
- Effective communication
- Attention to detail
- Staff training and development
- Billing procedures
- Streamlined workflows
References
References available upon request.
Timeline
Billing Director
Well Behavioral Health
07.2019 - Current
Admissions Coordinator / Admissions Trainer
Center for Discover
04.2017 - 07.2019
Facility Manager
Center for Discover
04.2016 - 04.2017
Public Speaking/Leadership -
Metro Master's Commission